Technical Account Manager

at  AXA

ABOUT AXA GROUP OPERATIONS

Under the leadership of the Group COO & CEO of AXA GO, AXA Group Operations covers the

following divisions:

• Group CIO
• Group Technology Operations
• Group Security
• Group Emerging Data & Technology
• Group Procurement & Sourcing
• Group Operations Transformation
• Strategic Programs, Group Operations Finance
• GO General Secretary and Risks
• AXA GO BO (legal entity: AXA Business Services)

AXA Group Operations operates across more than 15 countries; and comprises around 7000 staff members.

BUSINESS AND FUNCTIONAL SKILLS

• Strong knowledge of Product families GO strategy, Tech and Data roadmap, objectives, organization and policies
• Deep understanding of the AXA GO Product catalogue, focused on a specific Product family
• Where relevant, a good understanding of insurance business needs/challenges of the Opco in the short and long term
• Client focused and service minded with strong business thinking
• Understanding of local regulation and imperatives on Risk and Control, Legal and Governance, Compliance and Data Privacy regulations and rules
• Understanding of the Product pricing model
• Strong understanding of GO Operations activities project / program delivery
• The ability to learn fast, stay current and have a strong technical understanding of the Products
• Ability to understand standards and designs and cost of ownership
• Have a good overview of all GO Programs and inter-dependencies
• Understand the GO Organization, offerings, Products and Programs and strategy

INTERPERSONAL SKILLS

• Strong communication and presentation skills, with an ability to communicate complex technical subjects (IT and business)
• Very strong collaboration and relationship building
• Influence and persuasion skills, with a capacity to speak up assertively and put clear expectations on the table in the interest of Group Operations, local legal Entity, or AXA Group
• Strong team player, including ability to work in multi-cultural team with limited or no hierarchical structures amongst them
• High motivation and ability to work under pressure and autonomously
• Good English and local language skills (where necessary)

LEADERSHIP SKILLS

• Proven capacity to lead the change in a context of transformation to reach a higher level of simplification and efficiency
• Capacity to take ownership towards concrete results with a hands-on and pragmatic attitude
• High level of personal accountability and strong commitment

EDUCATION & EXPERIENCE

• Strong IT background
• Experience of working in a global Organization
• Good understanding of Group Operations Governance
• Good understanding of GO financial, project and product processes
  About AXA
  As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
  respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.
  About the Entity
  AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.
  We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
  We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities

What We Offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued

OVERVIEW OF THE ROLE

The Technical Account Manager facilitates the successful implementation of GO products and services within Entities. This is done by partnering with Entity and GO stakeholders, addressing local needs, and leveraging knowledge of local technology landscape and global products. He / she enables Entities to access secure, reliable, and cost-efficient technology solutions. The Technical Account Manager advocates Entity technical requirement to the Product Teams

ROLE PURPOSE

Technical Integration

• The Technical Account Manager bridges the gap between Global product and local specificities and helps design the appropriate solution. If no global solution exists, they contribute to defining a local solution respecting Group and GO standards
• Support the definition of the Entity project portfolio and identify the required level of involvement from GO technical teams
• Understand and contribute to the technical blueprint of the Business applications and GO Products / Services
• If a Global solution cannot be deployed, review proposed local solution and support the local Entity in raising an appropriate waiver

Technical Advisory / Consultation

• Proactively engage with Entities to identify potential technical opportunities to provide business benefit – e.g., replacing legacy technology with GO Products
• Facilitate decision making together with the PBP and accompany the Product teams engagement with the Entities / orchestrate the discussions from an integration perspective
• For specific Product discussions with the Entities, the Technical Account Manager provides
• support to the Account Manager / PBP e.g. Tech debt topics, volume…Need to be aware of regulatory and legal aspects – e.g. data privacy
• Aware of what services are hosted in our estate and if they comply with the GO Global strategy – if not, requesting the Entity to provide a suitable roadmap
• Identify innovation and cost efficiency opportunities
• Support the local PMs and Account Managers and GSC to prevent / manage escalations – e.g. provide technical consultancy during incident resolution / root cause identification
• Provide a technical transversal overview of the Entity infrastructure and application landscape

Governance

• Work with the Entities on their strategic plans to give some strategic (or sometimes tactical) orientations and anticipate new needs – fostering standardization / simplification and supporting global principles adherence (class 1, 2 & 3 product and class 4 & 5 transfer/decommission and sunset)
• Provide support on the waiver process – e.g. Entity challenges to the classification of product classes
• Provide solution design advisory in multiple domains
• Represent the Market in relevant governance bodies – e.g. GIB, SRB…….

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