Technical Account Manager at Campfire Interactive

Ann Arbor, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

0.0

Posted On

24 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Solution Consulting, Technical Account Management, ERP Integrations, CRM Integrations, Power-BI Reporting, Forecasting, Sales Order Management, Data Integration, Analytical Skills, Problem-Solving, Executive Engagement, Commercial Processes, Manufacturing Software, Automotive Industry, Technical Communication

Industry

Software Development

Description

Company Description Campfire helps complex manufacturers—especially automotive suppliers—improve commercial execution, forecasting accuracy, and program profitability. Our platform sits at the intersection of Sales, Finance, and Operations, helping customers manage opportunities, quotes, forecasts, and OEM programs with clarity and speed. Our customers use Campfire to make better commercial decisions—not just to look at dashboards. Job Description Role Overview We are hiring a Technical Account Manager (TAM) to serve as the primary post-sale owner for a portfolio of enterprise and mid-market customers. This role blends Customer Success, Solution Consulting, and Technical Account Management. You will work closely with customer stakeholders across Sales, Finance, Operations, and IT to ensure Campfire is correctly implemented, deeply adopted, and demonstrably valuable. This is not a traditional support or relationship-only CSM role. The ideal candidate is comfortable with: Complex workflows ERP / CRM / data integrations Power-BI Reporting Commercial and operational concepts Executive-level conversations about value and outcomes What You’ll Do Customer Ownership & Account Management Own the post-sale relationship for assigned customer accounts Serve as the primary technical and functional point of contact Ensure customers achieve the outcomes they purchased Campfire for Onboarding & Implementation Lead customer onboarding and rollout in partnership with Sales and Engineering Translate customer business processes into Campfire configurations Guide customers through data integrations (ERP, CRM, PLM as applicable) Drive customers to first value as quickly as possible Technical & Functional Enablement Understand customer workflows related to: Opportunity management Quoting and costing Forecasting Program and sales order management Help customers model their commercial processes accurately in Campfire Troubleshoot usage, configuration, and data issues in coordination with Engineering Adoption & Value Realization Monitor usage and adoption across roles Identify gaps between product usage and intended outcomes Quantify and communicate customer value (e.g., improved forecast accuracy, margin protection, reduced cycle time) Prepare and deliver executive-facing value reviews Executive & Stakeholder Engagement Build trusted relationships with Directors, VPs, and Executives Translate technical detail into business impact Maintain executive alignment throughout the customer lifecycle Renewals & Expansion Support Proactively prepare accounts for renewal Identify expansion opportunities driven by demonstrated value Partner with Sales on renewals and expansions (no quota, but revenue-influencing) Internal Collaboration Act as the voice of the customer internally Provide structured feedback to Product and Engineering Help shape best practices, playbooks, and implementation standards What Success Looks Like Customers are live, engaged, and using Campfire in real workflows Customers can clearly articulate the value Campfire delivers Renewals are smooth and predictable Expansion opportunities arise naturally from trust and results Internal teams view you as a credible customer advocate and technical partner Nice-to-Have / Preferred Experience Prior experience with Campfire (customer, partner, or internal) Experience working with automotive suppliers (Tier-1 or Tier-2) Familiarity with: Costing and BOM structures Sales order management Forecasting and demand planning OEM program management Power-BI Reporting Experience with ERP or CRM systems (e.g., SAP, Oracle, Salesforce, etc.) Background in manufacturing, operations, or supply chain software Strong analytical and problem-solving skills Ability to explain technical concepts in business terms Why This Role Is Different You’ll work on real commercial problems, not surface-level adoption You’ll engage with CFOs, CROs, and Operations leaders You’ll influence product direction through direct customer insight Seniority Level Mid-Senior level Industry Software Development Employment Type Full-time Job Functions Customer Service Information Technology Skills Salesforce.com SAP Products Additional Information In office requirement 4-5 days per week.

Responsibilities

The Technical Account Manager will own the post-sale relationship for assigned customer accounts, ensuring successful onboarding and implementation of Campfire. They will also monitor customer usage and adoption, identify gaps, and prepare for renewals and expansions.