ABOUT US

CentriServe IT is a fast-growing Managed Service Provider (MSP) delivering IT strategy, support, and security services to mid-sized and multi-site organizations. We pride ourselves on building long-term partnerships by aligning technology solutions with business goals and delivering exceptional client experiences.

QUALIFICATIONS

• 3–5+ years of experience in IT account management, technical consulting, or client success (preferably in an MSP or IT services environment).
• Strong understanding of IT infrastructure: servers, networks, cloud services, cybersecurity, and M365 ecosystem.
• Exceptional communication and presentation skills—able to explain technical topics to non-technical executives.
• Experience leading QBRs, client roadmaps, and IT strategy sessions.
• Familiarity with RMM/PSA tools (Datto, ConnectWise, Kaseya, Ninja, N-Able, etc.).
• Strong problem-solving and organizational skills with a customer-first mindset.
• Ability to manage multiple clients and competing priorities

PREFERRED SKILL

• Microsoft 365 / Azure administration experience.
• Knowledge of compliance frameworks (HIPAA, SOC2, etc.).
• Background in professional services, project management, or VCIO-type responsibilities.

ROLE OVERVIEW

We are seeking a Technical Account Manager (TAM) to serve as the strategic and technical liaison between our clients and our internal engineering/support teams. The TAM plays a critical role in ensuring client satisfaction, adoption of services, and alignment of IT initiatives with business outcomes.
This role requires a blend of technical knowledge, business acumen, and account management skills—perfect for someone who thrives on building strong relationships and guiding customers through IT strategy, implementation, and ongoing operations.

KEY RESPONSIBILITIES

• Act as the primary technical point of contact for a portfolio of MSP clients.
• Conduct regular business reviews (QBRs) to discuss IT strategy, roadmaps, and performance metrics.
• Translate business needs into technical solutions and project scopes.
• Collaborate with engineering and support teams to ensure smooth delivery of services.
• Proactively identify opportunities for process improvements, cost optimization, and technology upgrades.
• Manage client expectations and ensure SLA compliance.
• Provide oversight during onboarding, migrations, and large IT initiatives.
• Maintain detailed knowledge of client environments (infrastructure, licensing, compliance requirements, etc.).
• Stay current with MSP technologies (Microsoft 365, Azure, security stacks, RMM tools, backup/DR solutions).