Technical Account Manager - DE/EN (DACH) at Simply TV

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Success, Problem Solving, Analytical Skills, Communication, Collaboration, Technical Expertise, Data Solutions, Media Technology, Client Relationships, Onboarding, Implementation, Proactive Support, Account Management, Industry Trends, Upselling

Industry

Software Development

Description

About Simply.TV At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by over 400 of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring! The Role As a Technical Account Manager (TAM) at Simply.TV, you’ll serve as a trusted technical advisor and strategic partner for our key clients. Your mission is to ensure customers gain maximum value from our data and technology solutions — helping them integrate, optimize, and grow with Simply.TV. This role combines technical expertise, problem-solving, and customer empathy. You’ll work closely with Product, Engineering, and Sales teams to ensure our clients’ success — from onboarding and implementation to proactive support and long-term relationship management. Responsibilities You are successful when: You build and maintain strong, long-term relationships with key clients, deeply understanding their technical environment and business goals. You provide proactive guidance, roadmaps, and best practices to help customers optimize their use of Simply.TV’s metadata solutions. You collaborate cross-functionally with Product, Engineering, and Sales to resolve complex technical issues and deliver impactful solutions. You monitor account health, identify potential risks, and act as the customer advocate during escalations. You lead technical reviews, onboard new customers, and identify upsell or cross-sell opportunities to drive mutual growth. You document technical activities, track open items, and maintain clear and actionable account plans. You stay current on product updates, new features, and industry trends to anticipate and address client needs. Qualifications You'll thrive in this role if you: Have university degree in a relevant area, e.g. Business or Data Have 0-3 years experience as a Technical Account Manager in B2B tech or metadata Have exceptional written & spoken English skills (additional European languages are a plus) Have a passion for technology, innovation, and customer success. Possess strong analytical and problem-solving skills with a proactive, hands-on mindset. Are an excellent communicator who can translate complex technical concepts into clear and simple language. Enjoy working collaboratively across technical and commercial teams. Are comfortable learning in a fast-paced, dynamic environment where adaptability is key. Are full-time available and eager to build lasting client relationships. Want to grow a career in Simply.TV Why join? 🚀 Work at the forefront of media tech – Help shape how millions discover TV & streaming content. 🤝 Be a trusted counterpart – Work directly with key clients to drive their technical success and satisfaction. 🌍 Collaborate globally – Join a strong team across continents that thrives on innovation and teamwork. 🎯 Make real impact – Your contribution ensures Simply.TV’s data and solutions empower millions of end users daily. 📈 Grow and learn continuously – Gain exposure to advanced technologies, media systems, and client infrastructures. Practicalities Language(s): German and English (fluent) Reports to: Head of Ingest Employment Type: Freelancer Location: Madrid, Spain (preferred) OR Austria, Germany, Poland Collaboration based on a freelancer set-up on a full-time allocation basis (40 hours per week).

Responsibilities

As a Technical Account Manager, you will build and maintain strong relationships with key clients, ensuring they gain maximum value from Simply.TV's solutions. You will collaborate with various teams to resolve technical issues and drive customer success.