Technical Account Manager at DeepInstinct

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 May, 26

Salary

0.0

Posted On

02 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cybersecurity, Customer-Facing, Endpoint Security, Technical Troubleshooting, SaaS Solutions, Linux, MacOS, Virtualization Technology, Problem Solving, Communication, Customer Advocacy, Analytical Skills, Service Orientation, Proactivity, Integrity, Teamwork

Industry

Computer and Network Security

Description

Deep Instinct, the first cyber security company to apply Deep Learning to cyber security is looking for a Technical Account Manager who will be responsible as a technical point of contact available on-site at the partners location near Corsham, United Kingdom. This is an incredible opportunity to get into a Cyber Security company that is poised to do huge things! We are on a mission to disrupt the cyber security market, and the time is NOW! This role will lead all support aspects while also working with other core teams in DI to maintain the customer relationship. We are looking for an individual with a passion for delivering customer solutions. This role is very much hands-on. The successful candidate will be expected to take initiative and manage customer expectations and should have exceptional communication and listening skills, a strong work ethic, and the ability to take direction and multitask in a high-pressure environment. Responsibilities: Partner with our MSSP clients to deliver predictable outcomes and experiences for their business by: · Will be the Technical Owner for all cases under assigned accounts. · Help expand the Customer Success workflow and integration offerings by innovating and building reusable solutions. · Learn, implement, expand, and teach best practices for implementation and configuration of Deep Instinct products. · Take ownership and lead critical account situations to expedite resolution. · Serve as a trusted advisor to clients as a security leader and solid technical resource. · Provide sound recommendations to ensure success. · Be able to successfully multi-task across projects, customers, and internal activities. · Assist with other open cases as a member of the TAC team aside from assigned accounts. · Track and report on upgrades within assigned account environments. · Track the adoption of the new versions and percentage of overall adoption of new builds. · Take any feature requests, help formulate it and send back to the Sales team to have it formally opened. · Participate in Quarterly Business Reviews and present the threat report as technical owner. · Be accountable for the services provided by Customer Success for their customers. · Act as a customer advocate and liaison between technical groups internally. · Special projects and other duties as assigned by management. Requirements Minimum Qualifications Experience (Cybersecurity) · Must have 3+ years’ experience in cybersecurity, preferably in a customer-facing capacity. · Endpoint cyber security experience is preferred; Relevant accreditation is an advantage. · Solid understanding of enterprise IT security strategies, products, and operations Knowledge · Working knowledge of the fundamentals of at least one non-Windows platform (Linux and/or macOS) · Ability to functionally troubleshoot MacOS and Linux would be optimal. · Experience with endpoint security implementation and augmentation. · Working knowledge of the fundamentals of one or more brands of virtualization technology such as VMware, Citrix, Docker, et al. · Familiarity with implementing and using Software as a Service ("SaaS") solutions. · Ability to virtualize machines as a part of troubleshooting customer issues and for production readiness testing would be highly sought after. · Experience working for a global company. · Excellent technical troubleshooting skills · Proven ability to work and solve problems independently while presenting confidence & professionalism. · Proven ability to interpret customer requests into technical feature requests. · Understanding of business process and workflow. · Eagerly proactive – acts independently and responsibly and anticipates future events. · Service oriented – provides courteous and professional service through attentiveness and empathy. · Effective and direct written and verbal communication. · Knowledge of malware analysis (not mandatory, but would be great to have) General Attributes: · Self-motivated with strong team attitude. · Strong planning, organizational, and prioritization skills. · Process oriented. · Strong work ethic and impeccable integrity. · Operates with a high degree of professionalism. · Demonstrates strong judgment and analytical skill. · Initiative and accountability. · Adaptable to change/flexible. · Innovative business and technical problem solver. · Strong presenter and communicator. · Capable of cross-selling products and services. · Customer advocate. · Understands and is sensitive to customer business requirements. Why Work With Us: null

Responsibilities

The Technical Account Manager will lead all support aspects while maintaining customer relationships and serving as a trusted advisor. They will also take ownership of critical account situations and assist with other cases as part of the TAC team.