Technical Account Manager
at
Descartes Systems Group
London, London - England, United Kingdom
-
Full Time
Start Date
Immediate
Expiry Date
26 Nov, 26
Salary
0.0
Posted On
28 Aug, 26
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
Yes
Skills
Industry
Information Technology & Services
Description
Own and grow a portfolio of customer accounts, achieving high customer retention while identifying and supporting opportunities for account expansion.
Increase product adoption across your customer portfolio by helping customers implement best practices and fully leverage the capabilities of Descartes Peoplevox.
Conduct regular business reviews that align customer objectives with measurable business outcomes, resulting in improved customer health and engagement.
Maintain high customer satisfaction and Net Promoter Score (NPS) results by proactively identifying risks, resolving issues, and acting as a trusted advisor.
Manage customer escalations effectively, coordinating internal teams to deliver timely, customer-focused resolutions while maintaining strong executive relationships.
Develop deep expertise in eCommerce operations and fulfilment, providing customers with strategic recommendations that improve operational efficiency and business performance.
Contribute to the continuous improvement of the Customer Success function by supporting new team member onboarding, sharing best practices, contributing to departmental initiatives, and using reporting and analysis to drive operational improvements
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