Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. In this role, you will liaise with external business development and internal teams (including Commercial, Marketing, and Product Development) to improve the entire customer experience. This position may require occasional travel.

The Role:

• Maintenance and growth of allocated accounts
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts e.g. through GAP analysis
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics
• Assist with challenging client requests or issue escalations as needed
• Devise a strategy for each individual customer with a clear plan of action for the quarter ahead