Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

EXPERIENCE AND QUALIFICATIONS:

• 4-6 years of experience in a technical or integration support role.
• Background in engineering, computer science, or a related technical/quantitative field
• Proficiency in SQL and Excel for data analysis and reporting.

Key Skills:

• Experience with tools such as Splunk, Datadog and Tableau.
• Good understanding of APIs (REST), system integration, and internet protocols.
• Ability to read and interpret XML and JSON messages.

Competencies:

• Strong troubleshooting and investigative skills.
• Clear and effective communication across technical and non-technical teams.
• Attention to detail and critical thinking are required in resolving complex issues.

Nice to have:

• Experience with Salesforce and GraphQL.
• Familiarity with monitoring connectivity or partner escalations.
• Previous experience in the travel or B2B tech industry.

• Provide technical relationship management for strategic Activities partners (i.e. Universal, MGM), including regular contact to review upgrades, upcoming releases, and health of integration and processes.
• Lead plans / solutions for addressing overarching technical / integration opportunities for strategic Activities, partners with partner teams, such as Commercial, Partner Solutions, Product, and Tech teams.
• Proactively monitor and improve key business metrics; define priorities based on business impact.
• Gauge interest and recommend partners that want to adopt new capabilities, and provide business insights to help with prioritization.
• Develop processes improvements to provide timely responses to internal and external client requests and requirements; maintain feedback loops and ensure the voice of the partner is heard.
• Improve technical performance and act as a consultant to suggest integration enhancements.
• Interface with partners and internal teams in case of an outage to provide details on impact, remedy, post-mortem, etc.
• High potential to expand scope beyond Activities (i.e. to Car or Air).
• Attend client meetings and industry events.