TECHNICAL SUPPORT SPECIALIST (MIDDLE EAST)

Are you a friendly and customer-centric professional with a knack for technology and events? If you are, we have an exciting opportunity for you! ExpoPlatform is on the lookout for a Technical Support Specialist ( SAAS ) to join our dynamic team.

WHO WE ARE

At ExpoPlatform, we power events and 365 community platforms with the latest in AI technology. As a market leader trusted by the world’s top conference and exhibition organizers, we have a decade of success and a team of over a hundred dedicated professionals.

YOUR ROLE

As a Technical Account Manager (SAAS), you will work with customers globally to set up customized online events and community platforms tailored to their unique needs.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Provide onsite technical support at events in Australia and the Middle East.
• Understanding, documenting, and communicating customer business requirements internally.
• Conduct client calls, onboard users, and provide training to ensure successful adoption of our platform..
• Managing project timelines and communications with the India team (Malaysia time -2.5 hours) and Australia organizers (Malaysia time +3 hours).
• Ensuring customers have a positive experience and achieve their goals and KPIs.
• Providing real-time support during event days.
• Contributing to help articles, product documentation, and user guides.
• You won’t be responsible for selling to clients.

What We Expect From You:

• Experience in Customer Success, Customer Support, Account Management, or a similar role, preferably with a SaaS product.
• Fluent communication skills in English (C1 or C2) is a must. Chinese language proficiency is a significant advantage.
• Technical background and an ability to understand and communicate customer requirements to the technical team.
• Strong customer service and interpersonal skills.
• The ability to remain calm under pressure, especially during real-time, live event issues.
• Project management and organizational skills.
• Flexibility and independence to manage responsibilities across various time zones.
• Availability to travel to Australia and the Middle East if required.
• A basic understanding of programming languages like PHP, Java, C#, HTML, etc., is advantageous.

What We Offer:

• Fast professional growth with an international team of professionals.
• An exciting role in a rapidly changing industry.
• Financial stability and competitive compensation.
• Remote work.
• Monday to Friday, with 8-hour workdays and some flexibility. Occasional weekend work or travel may be required.
• Budget for education and self-improvement.
• Onboarding and Learning.
• Full- time long term freelance contract.

You will receive extensive product training, gain insights into the events industry, and develop project management skills. Our teams work collaboratively, and you will be part of multiple teams simultaneously.
How We Work:
We embrace remote work, using platforms like Discord for communication. We place a high value on self-organization, especially in a remote work environment.