As our Technical Account Manager (maternity cover), you’ll step into a key customer-facing role, bringing energy, expertise, and a collaborative spirit to every interaction.
You’ll be the technical link between Fenmarc and our customers; building strong relationships, managing visits, and driving projects from concept to launch.
Whether you’re coordinating trials, solving challenges, or leading internal investigations, you’ll make a real impact in a fast-paced, supportive environment. This is your chance to shine, grow, and leave your mark whilst covering a vital role in our team.

These are the things you’ll be responsible and accountable for, and some of the tasks you’ll need to carry out

• Communication Conductor – Keep internal teams in the loop with all thing’s customer-related, from codes of practice to expectations, so everyone’s aligned and ready to shine.
• Meeting Maestro – Be a key voice in site Technical meetings, helping steer the department in sync with customer goals and standards.
• KPI Commander – Own the numbers! Agree, manage, and report KPIs with flare, then lead the charge on year-on-year improvements.
• Customer Connector – Represent Fenmarc at customer events, webinars, conferences, and benchmarking sessions, whether at head offices, depots, or stores.
• Customer Visit Champion – Plan and manage customer visits with precision and positivity. From pre-production trials to first runs and making sure every team is prepped, and every visit hits the mark.
• Commercial Collaborator – Work hand-in-hand with our Commercial team to deliver one clear, confident Fenmarc message to customers.
• Development Driver – Dive into development meetings, coordinate with the Specifications team, sign off packaging changes, and keep samples flowing, right through to nutritional analysis.
• Problem-Solver Extraordinaire – Respond swiftly and smartly to complaints, rejections, audits, and data requests, leading investigations and driving corrective actions.
• Quality Crusader – Spot opportunities to boost quality and service, then team up internally to make it happen and track the wins.
• Team Leader – Manage, mentor, and motivate the site Technologist, setting goals, supporting growth, and keeping the day-to-day running smoothly.