First Focus is Australia’s best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 8th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we’re continuing to win new clients and evolve our solutions.
We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for a strong IT professional with a deep understanding of both Managed Services and the needs of small and mid-tier clients.

We are looking for the best MSP-specialised Technical Account Manager in Western Australia. Why would such a competent and talented individual consider coming to First Focus? What makes First Focus better than where you are today?

• No non-technical sales/account management people! Work with people who actually get tech, from L1 to CEO.
• We understand the value you deliver, and we will give you the support to get the job done!

• We understand that the managing the relationship is just the start. Our whole delivery chain are onboard to provide an exceptional experience for your clients.We find and retain the best. Best Service Desk, best Project Engineers, best team!

REQUIREMENTS

The perfect candidate for this role will join a team of highly specialised consultants and technical experts. To suit this role, you will have substantial experience working with a range client scales (sub 50 up to 500 seats) and possess technical and business competence across areas within the IT infrastructure domain.

If you at the top of your game in a MSP, MSSP or integrator and are looking for the next big step, this could be it. Rather than give you a long list of wants, we’ll keep this brief. The following four things are non-negotiables:

• You must have history and demonstrable competence delivering outstanding support and advice within another MSP, MSSP, integrator or other service providing IT business
• You must be able to demonstrate success managing the relationships with small to mid scale clients across a range of industries and market verticals
• Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
• You must have a driving passion for helping people understand and use technology within their business that leads you to anticipate and pre-empt customer needs.

TAMs at First Focus combine their solid technical comprehension and experience in IT systems with a desire to provide genuine customer service and deliver pre-sales consulting. It’s a perfect role for anyone looking for variety, challenges and career progression as you’ll be taking responsibility for the solutions First Focus is delivering to multiple end customers.
Our Technical Account managers work together with our service desk, field techs and engineering teams so there’s no shortage of technical backing when you need it.
This role would perfectly suit someone who is currently an experienced Technical Account Manager (obviously), but also a senior Project Management professional with an MSP looking for their next step, an experienced pre-sales professional with a handle on the commercials or even a strong Engineer who loves the people/customer service side of their role.