Technical Account Manager at GDR Group

Irvine, California, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

85000.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Management, Technical Knowledge, Relationship Skills, Sales Support, Service Delivery, Communication Skills, Active Listening, Customer Care, Negotiation, Organizational Skills, Presentation Skills, Customer Service, IT Services, Cloud Services, Networking, Security

Industry

IT Services and IT Consulting

Description

Description The Client Services Consultant is responsible for the cultivation, administration, and maintenance of the client relationship. This individual builds relationships with clients through the delivery of exceptional customer service characterized by mutual respect, understanding, and trust. This position requires the individual to possess strong relationship skills, exhibit technical knowledge and have experience in Client Management. A successful Client Services Consultant will work to earn the role of trusted advisory with their clients and highly motivated by client and professional success. This position will manage multiple clients, in varying industries and will have direct ownership over each account. Salary Range: $85,000 Key Responsibilities: · Develop a close working relationship with clients and provide solutions that grow and maximize their investment in IT · Maximize the use of GDR resources to deliver high quality services · Technology road map planning and strategic vision development for Clients · Monitor service requests and overall client support on a daily basis to guarantee the client receives quality support. · Act as client advocate by ensuring GDR is delivering contracted services and driving additional value through our offerings. · Identify customer needs; be continuously alert and responsive to changing customer business environment and needs. · Work with prospective Clients to sell GDR services and solutions · Provide technical sales support which may include: collaboration with GDR project team to define, design, and detail the technical aspects and feasibility of proposed solutions. · Effectively communicate features and benefits of solutions and manage expectations throughout the lifecycle of the account. · Work with management to develop proposals, quotes and respond to RFP/RFI documents. · Opportunity Management including: Deal Registrations; Leasing Options; Quoting and Selling Telecommunications; Quarterly Business Review with Clients . · Manage relationships with 3rd party vendor partners who deliver products and services that compliment GDR’s deliverable. Monitor these relationships and ensure the client is being handled with the same values that GDR represents. Requirements Minimum Requirements / Qualifications: · Experience interpreting customer needs and translating them into technical requirements. · Experience managing service delivery in an outsourced model · Maintain in-depth product knowledge of the service offerings of the company. · Strong familiarity with some or all of the following SMB and Enterprise applications and services, both on-premises and in the cloud: - Microsoft Server Roles, Backup Solutions, Azure, AWS, Office 365, Virtualization, Networking, Network Security, WAN Connectivity, Client Endpoints, Endpoint Security. · Ability to work in a dynamic, fast-paced environment including the ability to manage through critical events · Skill in preparing high quality written communications and materials · Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care · Outside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting · Possess a track record of managing the customer commitment, negotiation, and closed of the sales process · Demonstrated level of success in the development of client relationships · Enjoy working with customers and external audiences · Comfortable engaging with all client staff including C-Level individuals · Proficient with general office applications · Strong organizational, presentation, and customer service skills · Self-motivated with the ability to work in a fast-moving environment

Responsibilities

The Technical Account Manager is responsible for cultivating and maintaining client relationships while delivering exceptional customer service. They will manage multiple clients across various industries and ensure quality support and service delivery.