Technical Account Manager (Health Plans) at RevSpring

Nashville, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Sep, 26

Salary

0.0

Posted On

27 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Data Validation, SQL, API Troubleshooting, Project Management, Customer Relationship Management, Provider Data Management, Integration Support, Technical Communication, Escalation Management

Industry

Information Technology & Services

Description

Job Title: Technical Account Manager (Health Plans) Job Summary: As a Technical Account Manager (TAM), you are the assigned technical owner for a set of health plan accounts - the person who keeps provider data accurate, integrations healthy, and technical issues moving to resolution. The work is less about ticket volume and more about depth: data quality, integration reliability, and being the trusted technical counterpart on high-stakes accounts. You work alongside a Customer Success Partner (CSP), who owns the business relationship and executive engagement; you own the technical layer beneath it, and our Health Plans support team handles first-line tickets, so your focus stays on the technical relationship and the issues that rise above that line. Essential Functions: * Be the technical point of contact. Field day-to-day technical questions on your accounts and translate between customer needs and the Kyruus Connect platform and its integrations. * Keep provider data and directories healthy. Monitor and troubleshoot the accuracy and reliability of provider data, directory feeds, and roster/network files – the data members and regulators depend on. * Own escalations. Be the single point of accountability when something breaks: route the right issue to the right team, keep the customer informed, and drive it to resolution. Product and Engineering own root cause and the fix; you own the escalation and the customer-facing throughline. * Support renewals and at-risk accounts. Partner with the CSP to assess technical concerns, scope solutions, and shore up accounts where retention is at risk. * Run small cross-team projects. Coordinate multi-team technical work from request to completion, keeping scope, timeline, and communication tight. * Partner with and back up the CSP. Stay aligned on account health, surface technical risk early, give the CSP the context they need for business conversations, and help bridge coverage on key accounts during absences or transitions. Minimum Requirements: Specific Job Skills: * Experience: At least 3 years in technical account management, technical support, implementation, or a data/integration role. Health plan / payer experience, or provider-data and directory experience, strongly preferred. Education: Bachelor’s degree or equivalent experience. * Technical aptitude: Comfort with structured provider data, validating and troubleshooting data files, feeds, and roster/network files; basic SQL/reporting; navigating APIs and integrations at a support level; interpreting log data. Familiarity with provider-directory accuracy and network-adequacy concepts is a plus, or the ability to learn them quickly. * Coordination and follow-through: Strong project-management instincts and the discipline to drive multi-team efforts and many open items to resolution without dropping anything. * Communication: Translate technical detail into plain language for business stakeholders and coordinate cleanly with your CSP. * Customer orientation: A proactive, service-minded approach to keeping high-stakes payer accounts healthy Education: Education: Bachelor’s degree or equivalent experience. Experience: 3+ years of experience Supervision: N/A Certifications: N/A Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources. Physical Capabilities: Standard categories The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

Responsibilities

Acts as the technical owner for health plan accounts, ensuring provider data accuracy and integration reliability. Manages technical escalations and partners with Customer Success Partners to maintain account health and support renewals.