Technical Account Manager I at Huntress

, , United States -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

135000.0

Posted On

16 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Cybersecurity, Communication Skills, Presentation Skills, Time Management, Organizational Skills, Malware Analysis, Threat Intelligence, Cloud Platforms, Programming Languages, MSP Tools, SIEM Tools, Customer Advocacy, Technical Support, Training, Onboarding

Industry

Computer and Network Security

Description

Reports to: Manager, Technical Account Management Location: Remote US Compensation range: $120,000 to $135,000 on target earnings (base and commission), plus equity What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: The Huntress team is looking for a highly motivated and highly collaborative Technical Account Manager with excellent communication skills and the ability to think and act quickly. TAMs at Huntress constitute the primary technical liaison post-sales. The TAM is responsible for ensuring customer satisfaction through their duties of providing high-quality post-sales technical support with a consultative approach. Their goal is to help our customers and partners maximize the value from the Huntress Platform, troubleshoot product break-fix issues, and improve the partner/customer experience by coordinating with internal Huntress teams to deliver solutions that foster long-term, healthy partner/customer relationships. Responsibilities: Elevated Tech Support: Work with product and engineering to escalate and resolve complex technical issues beyond the scope of standard support. Monitor support interactions, serve as an internal advocate for customers, respond to customer escalations, and proactively escalate as needed Customer Success: Ensure partners/customers are effectively utilizing Huntress products to achieve their business objectives, provide post-sales training, and identify opportunities for additional products and expansion through technically led QBRs Technical Sales Enablement: Participate in events to lead training sessions on product usage and best practices Partner/Customer Technical Advocacy: Advocate for partner/customer needs within the Huntress organization, acting as a link between our customers and PM by relaying feedback for product improvements Training/Onboarding: Works with customers through the onboarding phase to establish a positive working relationship, ensure adoption, and accelerate time to value. Develops an understanding of customers’ business needs and educates them on how they can improve their security posture with Huntress Account Growth: Identifies up-sell and cross-sell growth opportunities during technical account reviews Highly motivated self-starter with the ability to work independently Spot opportunities for improvement in a fast-moving environment Comfortable traveling 25% of the time and meeting face-to-face with customers Comfortable presenting in front of groups What You Bring To The Team: 2+ years of experience working in Technical Account Management, pre-sales, or similar work Experience in the cybersecurity industry and familiarity with cybersecurity frameworks Excellent communication and presentation skills with the ability to present to a variety of external audiences, including Executive-level leadership Effective time management and organizational skills Preferred Experience: Experience with malware, threat intelligence, and/or sandbox analysis Experience with cloud platforms such as AWS, Azure, GCP, etc. Experience with programming or scripting languages Familiarity with MSP tools such as RMMs and PSAs Familiarity with working with SIEM tools like Elastic, Splunk, etc. What We Offer: 100% remote work environment - since our founding in 2015 Generous paid time off policy, including vacation, sick time, and paid holidays 12 weeks of paid parental leave Highly competitive and comprehensive medical, dental, and vision benefits plans 401(k) with a 5% contribution regardless of employee contribution Life and Disability insurance plans Stock options for all full-time employees One-time $500 reimbursement for building/upgrading home office Annual allowance for education and professional development assistance $75 USD/month digital reimbursement Access to the BetterUp platform for coaching, personal, and professional growth Huntress is committed to creating a culture of inclusivity where every single member of our team is valued, has a voice, and is empowered to come to work every day just as they are. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, veteran status, genetic information, marital status, or any other legally protected status. We do discriminate against hackers who try to exploit businesses of all sizes. Accommodations: If you require reasonable accommodation to complete this application, interview, or pre-employment testing or participate in the employee selection process, please direct your inquiries to accommodations@huntresslabs.com. Please note that non-accommodation requests to this inbox will not receive a response. Huntress uses artificial intelligence tools to assist in reviewing and evaluating job applications, including resume screening, skills assessment, and candidate matching and comparisons. These AI tools support our human recruiters in the initial review process but do not make final hiring decisions without human involvement. By submitting your application, you acknowledge this use of AI in our recruitment process. Please review our Candidate Privacy Notice for more details on our practices and your data privacy rights. #BI-Remote

Responsibilities

The Technical Account Manager is responsible for ensuring customer satisfaction through high-quality post-sales technical support and helping customers maximize the value from the Huntress Platform. They will also troubleshoot product issues and coordinate with internal teams to foster long-term relationships.