Technical Account Manager I at PlayStation Global

San Mateo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Dec, 25

Salary

157000.0

Posted On

26 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Game Development, Communication, Organizational Skills, C/C++, Python, Java, Problem Solving, Presentation Skills, Customer Service, Collaboration, Documentation, Feedback Management, Training, Event Participation, Technical Relationships

Industry

Entertainment Providers

Description

Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Group Corporation. Technical Account Manager I Location: San Mateo, CA (Remote options available) About the Role We need an outgoing individual with technical know-how for the Technical Account Manager I position in the Developer Technology Group. Ideal for candidates with a client-centric mentality and basic experience in game development or technical support. TAMs liaise between our platform and development teams, assisting with integrating PlayStation tech and supporting developer needs. Key Responsibilities Support developers in adopting and integrating PlayStation tools and technologies. Facilitate solutions to partner needs, both proactively and reactively. Track, manage, and own technical relationships with assigned partner studios. Collaborate with internal engineering and account teams to diagnose and resolve issues. Document and raise developer feedback to influence platform improvements. Help in preparing and delivering technical presentations and training. Participate in developer events and contribute to knowledge-sharing initiatives. Maintain accurate records of partner interactions and project achievements. Qualifications A service- or customer-centered demeanor and soft skills. Proven experience of more than 3 years in game development, QA, production, or technical support. Familiarity with console development environments and publishing workflows. Knowledgeable of game development pipelines, technical risks, and cross-collaboration. Technical experience: basic understanding of C/C++, Python, Java, or similar programming languages. Strong communication and organizational skills. Skilled and proficient in presenting technical information to varied audiences. Ability to work independently and prioritize multiple tasks. Please refer to our Candidate Privacy Notice for more information about how we process your personal information, and your data protection rights. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $104,600—$157,000 USD Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Responsibilities

The Technical Account Manager I supports developers in adopting and integrating PlayStation tools and technologies. They facilitate solutions to partner needs and collaborate with internal teams to resolve issues.