Full job description

Technical Account Manager

Location: Hybrid / London (2 days per week)

Salary: £ + commission

Job Type: Full-Time, Permanent

We are recruiting on behalf of a successful and growing Microsoft Managed Services Provider seeking an experienced and customer-focused Technical Account Manager to join their team.

This is an excellent opportunity for a technically minded professional who enjoys building long-term client relationships, providing strategic advice, and ensuring customers gain maximum value from their technology investments.

Working closely with both clients and internal technical teams, you will act as a trusted adviser, helping businesses align their IT services and solutions with their wider business objectives.

As a Technical Account Manager, you will be responsible for managing a portfolio of key customer accounts, ensuring exceptional service delivery and identifying opportunities for continuous improvement.

Key Responsibilities

Building and maintaining strong relationships with key client stakeholders.
Conducting regular service reviews and account management meetings.
Providing strategic guidance and recommendations to customers.
Identifying opportunities to enhance customers' IT environments and services.
Liaising with technical, service delivery and project teams to ensure successful outcomes.
Producing account plans, service reports and technology roadmaps.
Supporting contract renewals and identifying opportunities for account growth.
Monitoring customer satisfaction and driving service improvements.
Managing escalations and ensuring issues are resolved effectively and professionally.
Acting as the voice of the customer across the organisation.

Experience Required

Previous experience as a Technical Account Manager, IT Account Manager, Customer Success Manager or similar client-facing role.
Strong knowledge of IT infrastructure, cloud solutions and managed services.
Excellent relationship-building and stakeholder management skills.
The ability to translate technical concepts into clear business benefits.
Strong commercial awareness and experience developing client accounts.
Excellent communication, presentation and organisational skills.
A proactive, consultative and customer-focused approach.
The ability to work collaboratively with technical and commercial teams.
Knowledge of Microsoft 365 and Azure technologies.
Experience within a Managed Service Provider (MSP) environment.

Full job description

Technical Account Manager - £60,000 (£90,000 OTE)

Overview:

Our client, a highly reputable and leading technology provider is hiring a Technical Account Manager who possess industry experience within the financial / insurance domain to be based in Sittingbourne, 2 days per week + additional benefits.

Our client is open to someone who is interested in developing their understanding of the technology (Cloud, Networking, EUC, Modern Workplace) but requires an individual who has prior knowledge of the financial or insurance markets as a must as have as they continue their journey within the regulated industry space.

Roles & Responsibilities:

Develop and execute strategic account plans to achieve sales targets and maximize revenue growth within the financial sector.
Build and nurture strong relationships with key decision-makers, stakeholders, and influencers in financial institutions.
Act as the primary point of contact for assigned accounts, understanding their business needs, and providing tailored solutions and recommendations.
Utilise networking knowledge and expertise to identify opportunities for implementing and optimizing networking solutions for clients.
Collaborate closely with partners sales team to enable them to generate new leads, qualify prospects, and convert them into long-term clients.
Stay up to date with industry trends, market dynamics, and competitors' activities to identify emerging opportunities and potential risks.

Skills & Experience:

Good experience as an Account Manager working within a technology based environment for Financia/Insurance Services clients is a must have.
Good understanding of financial/Insurance industry dynamics, regulations, and challenges faced by financial institutions.
Knowledge and understanding of networking principles, protocols, and technologies, including LAN, WAN, routing, switching, and security.
Proven track record of exceeding sales targets, driving revenue growth, and managing key accounts.

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Responsibilities

Full job description

Technical Account Manager - £60,000 (£90,000 OTE)

Overview:

Roles & Responsibilities:

Develop and execute strategic account plans to achieve sales targets and maximize revenue growth within the financial sector.
Build and nurture strong relationships with key decision-makers, stakeholders, and influencers in financial institutions.
Act as the primary point of contact for assigned accounts, understanding their business needs, and providing tailored solutions and recommendations.
Utilise networking knowledge and expertise to identify opportunities for implementing and optimizing networking solutions for clients.
Collaborate closely with partners sales team to enable them to generate new leads, qualify prospects, and convert them into long-term clients.
Stay up to date with industry trends, market dynamics, and competitors' activities to identify emerging opportunities and potential risks.

Skills & Experience:

Good experience as an Account Manager working within a technology based environment for Financia/Insurance Services clients is a must have.
Good understanding of financial/Insurance industry dynamics, regulations, and challenges faced by financial institutions.
Knowledge and understanding of networking principles, protocols, and technologies, including LAN, WAN, routing, switching, and security.
Proven track record of exceeding sales targets, driving revenue growth, and managing key accounts.