DESCRIPTION

Interact provides enterprise-grade intranet software that connects over three million employees to leading global names like Levi’s, Domino’s, Teva Pharmaceuticals, and Technicolor.
Our team of customer-focused problem solvers are passionate about helping organizations to communicate better. We do this together by constantly working to improve every service and product we offer. With offices in Manchester, New York, Dubai, Tulsa, and Poland, we operate across North America, EMEA, and Australia.
Click on any of our vacancies and you’ll see one thing in common – they all begin with this message. Why? Because at Interact we treat everyone with the same respect and honesty. Whether you’re a developer fresh out of college or a seasoned salesperson, we live the motto that we uphold for our customers: our people are our most valuable assets.
We are looking for a Technical Account Manager (TAM) who will act as a trusted advisor to our customers, ensuring the successful adoption and optimisation of our technical solutions. In this role you will combined technical expertise with business acumen, managing key accounts, handling escalations, and proactively identifying opportunities for improvement.
In this role you work closely with cross-functional teams, including Technical Onboarding, Internal Development, and Product teams, to provide tailored solutions and resolve complex issues efficiently. You must have intermediate coding competency to troubleshoot integrations, understand APIs, and support technical implementations.
This role requires strong communication skills, relationship management, and a deep understanding of enterprise customers, particularly within large, complex organisations. TAMs operate across global time zones, supporting clients from the US and EMEA

• Act as the primary technical point of contact for key accounts, building strong relationships and understanding their business objectives.
• Provide proactive and reactive technical support, troubleshooting issues, and ensuring timely resolution to maintain customer satisfaction.
• Collaborate with internal teams to develop tailored solutions that align with customer requirements and maximise the value of company products and services.
• Guide customers through best practices for implementation, integration, and ongoing optimisation of technical solutions.
• Oversee technical escalations, ensuring that complex or critical issues are resolved efficiently while maintaining clear communication with stakeholders.
• Identify potential risks to customer satisfaction and retention, working proactively to address concerns and improve the overall customer experience.
• Provide insights and recommendations based on customer feedback to influence product development and service improvements.