Technical Account Manager at iomart

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Azure, VMware, Hybrid Cloud, Backup and Disaster Recovery, Networking, Virtualisation, Windows Server, Storage Solutions, Cyber Security, Strategic Planning, Analytical Problem Solving, Communication, Presentation Skills, Project Management, ITIL

Industry

IT Services and IT Consulting

Description

What you'll be doing: The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided Additional responsibilities include: Developing and owning customers technical roadmap and how it aligns to customer goals Exploring opportunities for innovation and optimisation within existing customer contracts Chairing technical platform reviews and own technical roadmaps Identifying trends and prevent issues from occurring by being proactive. Acting as a technical liaison between customers, service engineering teams and support. Ensuring that all communication, interactions, assignments, details and actions are clear, effective, timely We want to hear from you if you: Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery. Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions. Have a good understanding of Cyber Security Professional Services and Strategic Planning best practises. Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities. Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders. Have strong project management abilities, ideally with knowledge of ITIL best practices. What's in it for me? £Competitive package Who you'll be doing it for: Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services Over 600 skilled professionals and turnover over £143m Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors What to do next: Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.

Responsibilities

The Technical Account Manager owns the technical aspects of client services, resolving performance issues and creating strategic roadmaps. They act as a technical liaison between customers and engineering teams to ensure value and optimization.