What you’ll be doing::
We are seeking a highly skilled Technical Account Manager to act as a strategic partner and trusted advisor to our key clients. In this role, you will combine technical expertise with exceptional client-facing skills to help customers maximise value from our cloud managed services. You’ll shape technical roadmaps, drive optimisation, resolve complex challenges, and ensure the seamless delivery of services that align with clients’ business goals.
This is an exciting opportunity for someone passionate about cloud technologies and customer success, who thrives on building strong relationships and guiding organisations through their cloud journey.

Additional responsibilities include:

• Technical Strategy & Roadmap: Partner with clients to design and manage cloud roadmaps aligned with their business goals.
• Customer Success: Proactively engage with clients to ensure maximum value from cloud services, identifying opportunities for improvement and innovation.
• Advocacy & Escalation: Act as a trusted technical advocate, managing escalations and ensuring timely resolution of customer issues.
• Performance & Capacity Planning: Monitor service performance, analyse usage patterns, and provide proactive recommendations.
• Service Reviews: Lead regular service health checks, technical reviews, and roadmap sessions with clients.
• Incident Management: Liaise with internal teams to drive quick resolution of issues, document root causes, and ensure long-term stability.
• Risk & Compliance: Advise clients on security, compliance, and disaster recovery strategies.
• Documentation & Reporting: Maintain clear technical documentation and deliver insightful reports on service health, usage, and recommendations.

We want to hear from you if you::

• Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions.
• Have a solid understanding of networking, virtualisation, Windows and storage solutions.
• Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities.
• Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders.
• Have strong project management abilities, ideally with knowledge of ITIL best practices.

At iomart we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.
What’s in it for me?:

• Technical Strategy & Roadmap: Partner with clients to design and manage cloud roadmaps aligned with their business goals.
• Customer Success: Proactively engage with clients to ensure maximum value from cloud services, identifying opportunities for improvement and innovation.
• Advocacy & Escalation: Act as a trusted technical advocate, managing escalations and ensuring timely resolution of customer issues.
• Performance & Capacity Planning: Monitor service performance, analyse usage patterns, and provide proactive recommendations.
• Service Reviews: Lead regular service health checks, technical reviews, and roadmap sessions with clients.
• Incident Management: Liaise with internal teams to drive quick resolution of issues, document root causes, and ensure long-term stability.
• Risk & Compliance: Advise clients on security, compliance, and disaster recovery strategies.
• Documentation & Reporting: Maintain clear technical documentation and deliver insightful reports on service health, usage, and recommendations