5+ years of experience in a client-facing and/or technology-focused role combining strong business understanding with technical expertise.
Demonstrated experience managing and delivering technical projects with a customer-first mindset and strong empathy for customer needs.
Excellent project management, organization, written communication, and verbal communication skills.
Strong ability to quickly learn new technologies and understand complex technical environments, including SQL, databases, APIs, reporting tools, and related systems.
Strong troubleshooting, analytical, and problem-solving abilities, with a genuine interest in continuously developing technical expertise.
Ability to understand customer requirements at a detailed level and translate complex technical concepts into clear, practical recommendations.
Proven ability to collaborate effectively with cross-functional teams and stakeholders with different technical backgrounds and responsibilities.
Ability to remain composed and effective under pressure, manage deadlines, and navigate unexpected challenges with confidence.
A customer-oriented, curious, proactive, and consultative approach, with the ability to build trusted relationships with senior stakeholders.
Willingness and ability to work in a fast-paced technology environment where priorities can evolve quickly.
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