DESCRIPTION

As a passionate advocate for secure and efficient financial ecosystems, you will drive the success of JT Mobile Intelligence and MoneyGuard products for global customers and partners. This role offers a unique opportunity to significantly impact the financial technology sector by reducing fraud losses, enhancing transaction approval rates, and ensuring compliance with regulatory standards. Leveraging your expertise in payment systems and fraud technology, you will help clients navigate the complexities of the payments landscape, driving measurable business outcomes.
We are seeking a seasoned, enthusiastic, independent, and detail-oriented Technical Account Manager to onboard, scale, and sustain value for our payments and fraud prevention platform. Serving financial institutions, payment processors, merchants, and FinTech’s, you will guide customers and partners through the intricate landscape of payments and fraud prevention. Your effective communication and intelligence about mobile devices will enhance security and build trust with our customers. This position demands a deep understanding of payment systems, including familiarity with products like BASE24-eps.
This role is about personal and professional growth. As you navigate the complexities of the payment ecosystem—spanning card networks, mobile wallets, real-time payments, and cross-border transactions—you will develop a comprehensive grasp of how fraud impacts each phase. By delivering tailored solutions and addressing challenges like chargebacks, tokenization, and real-time fraud detection, you will be a trusted advisor in the industry. This will enhance your skills, broaden your knowledge, and provide the satisfaction of making a tangible difference in the world of financial technology.
JT is committed to building a diverse and inclusive working environment and JT Family. We will ensure that all individuals are provided reasonable accommodation to participate in job applications, interviews, onboarding processes and beyond. Should you require any support or assistance in making your application, please contact us at hrinbox@jtglobal.com.

LI-Remote

SKILLS, KNOWLEDGE AND EXPERTISE

• Significant demonstrable experience managing complex relationships in the payments, fintech, or fraud prevention sectors.
• Ability to clearly communicate across all levels both internally and externally, building relationships and trust with high profile customers.
• In-depth knowledge of the payments ecosystem (authorisation switches, issuer systems, acquirer systems, immediate payment systems, disputes) and hands-on familiarity with payment processing and fraud systems.
• Strong understanding of fraud terminology and attack scenarios (e.g., phishing, card skimming, insider threats) and mitigation strategies (e.g., behavioural analytics, Machine learning, rules-based engine, frauds scoring and device fingerprinting).
• Experience with payment standards and technologies, including ISO 8583 messaging, EMV, tokenisation, and 3D Secure authentication.
• Proven ability to conduct executive business reviews, leveraging data (e.g., fraud loss metrics, approval rates) to influence diverse stakeholders.
• Eye for detail and ability to write clear communications and specifications, understanding basic database terminology, operating systems, restful APIs, Soap XML and communications standards (SMTP, SMPP).
• Track record of retaining and growing customer revenue by meeting or exceeding targets in a payments or fraud-focused role.
• Efficiently managing time and priorities to handle multiple tasks and deadlines.
• Flexibility to adjust to changing circumstances and client requirements.
• Team-oriented mindset, working well with cross-functional and oftentimes remote teams to achieve common goals.
• Strong analytical skills to identify issues and develop effective solutions.
• This position demands a deep understanding of fraud technology and systems, and have a technical aptitude, including familiarity with products like BASE24-eps.
• Clients are geographically spread, therefore the successful candidate should be comfortable adjusting their schedule when necessary to effectively support and engage with clients across different geographical regions.

• Primary accountability for all aspects of Pre Sales and solution scoping for the MoneyGuard services
• Assist the Sales staff with proposal preparation, account strategies, technical support and solution scoping
• Assist with developing the business case for the solutions and calculate resulting ROI of the proposed systems
• Onboard and train clients on JT’s Mobile Intelligence and MoneyGuard solutions, scoping the customisation required to meet their unique requirements
• Discuss the customers individual workflows and how they can be incorporated in the JT solution provided
• Educate clients on fraud trends (e.g., account takeover, synthetic identity fraud, CNP fraud) and payment innovations (e.g., EMV, 3D Secure, tokenisation), positioning JT as a strategic partner
• Act as the Voice of the Customer within JT Mobile Intelligence and MoneyGuard, collaborating with Solutions Engineering, Product, Marketing, Sales, and Finance to address client needs
• Build trust-based relationships by aligning JT’s capabilities with customers and partners’ operational and revenue goals
• Liaise with development group to obtain quotes for custom developments and provide input to the ongoing product development
• Provide first level support to clients having new developments or workflows and assist in defining, quoting and scoping these developments
• Write functional specifications to detail the customised functionality required by clients and hand this over to development
• Monitor support requests and ensure timely resolution by the support and development teams
• Provide input to and maintain up to date manuals on the solutions with input from the development groups
• Analyse metrics (e.g., chargeback ratios, authorisation rates, fraud loss trends) to identify risks and growth opportunities proactively
• Advocate for clients, ensuring their satisfaction with JT’s products and services