Technical Account Manager at Lyra Technology Group

Brisbane, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

0.0

Posted On

01 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Success, Consulting, MSP, IT Services, Cloud, Enterprise Technology, Commercial Acumen, Strategic Planning, Relationship Management, Quarterly Business Reviews, Stakeholder Engagement, Technical Delivery, Revenue Growth, Escalation Management

Industry

IT Services and IT Consulting

Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. About The Position One of our operating companies, is looking for a Technical Account Manager to join their team in Brisbane. In this role, you will act as the key bridge between technical delivery and commercial outcomes, owning senior client relationships and helping customers get measurable value from complex technology environments. You will move beyond day-to-day support, focusing instead on long-term account strategy, growth and retention. Responsibilities Own and grow strategic relationships with key enterprise clients Develop and execute account plans focused on customer outcomes and value realisation Lead Quarterly Business Reviews (QBRs), translating technical performance into commercial insight Drive renewals, expansion opportunities, and long-term account growth Partner closely with Sales, Delivery, and Finance to align on customer success and revenue outcomes Act as the escalation point and advocate for clients during critical incidents Skills required 5+ years’ experience in Account Management, Customer Success Manager, Consulting or similar client-facing roles Background in MSP, IT services, cloud, or enterprise technology environments Strong commercial acumen with the ability to connect technical delivery to business value Confident engaging and influencing senior stakeholders Structured, proactive approach with strong ownership mindset Benefits Supportive leadership and clear career pathways Exposure to meaningful, real-world technology projects A collaborative, down-to-earth culture that values learning and improvement Opportunity to shape how strategic clients experience technical services

Responsibilities

The Technical Account Manager will own and grow strategic relationships with key enterprise clients while driving renewals and expansion opportunities. They will lead Quarterly Business Reviews and act as a bridge between technical delivery and commercial outcomes.