TECHNICAL ACCOUNT MANAGER

Are you an experienced Technical Account Manager, but looking for something new? Something better than “just another technology job”?
musa Technology partners is looking for an individual who has passion and talent for information technology Technical Account Management with demonstrable success in solutioning technical problems. This role will serve as the senior resource in the Technical Account Management organization at musa, managing multiple simultaneous internal and client-focused initiatives and participating in developing musa TAM processes. This person will report to the Technical Account Management Lead but will be working with musa management and leadership on a day-to-day basis.

Would you enjoy…

• Being valued as a critical part of a growing business and not “just another cost center”?
• Working with a company that adapts first and foremost to the needs of its people? (See next point)
• Working with a company that understands that there’s no reason why most of us need to be in an office?
• Having your experience be valued, appreciated, and actively leaned upon by your peers and your management?
• Being able (expected!) to be honest and direct with peers and partners, and having them be honest and direct with you?
• Working in a company who believes that management’s role is in the service of our people?”
• Serving as a critical and integral part of developing an organization that is constantly changing and improving?
• Given opportunities to change roles as your experience grows? Other technologies? Management? Different disciplines?
• Being given regular bonuses where you are also benefitting from the company’s success, which we know comes from your efforts?

Then this role might be for you!
musa is a rapidly growing Managed IT Service Provider ("MSP") that focuses first on what’s best for our people, and then for our partners. We do this for one simple reason… taking care of our people is the right thing to do. That said, we’re also a service company, and we’re not at all surprised to have found that empowered and happy people invariably want to do what’s best for our partners, and that is- after all- musa’s mission.
musa is not interested in “just making money.” We support the life sciences and biotech industry because we passionately believe in the mission of our many partners, who are wildly dedicated to providing cures, saving lives, and making the world a better place.
Please know that you need not have every technology or experience listed below. We all have complex paths in our career and we each have particular strengths as a result. In general, we’re looking for highly competent technical professionals with a reasonable cross-section of the core skills, as well as the strong aptitude and motivation to learn and grow.

JOB DESCRIPTION:

The musa Technical Account Manager (TAM) works with a set of assigned accounts and provides support in developing a technology roadmap, reviewing and maintaining partners’ IT infrastructures and operational documentation set, recommending new technologies and developing budgetary roadmaps to support the vision. A TAM will provide IT expertise and leadership and is seen as a competitive advantage of musa’s partners to support growth.
Together, along with our Account Managers, TAMs are accountable for creating and maintaining long-term relationships with our musa partners. TAMs gain an intimidate knowledge of our partners business helping them achieve their strategic goals with technology.
This position focuses primarily on the business relationship with the partner and leveraging musa’s resources to improve their operational efficiencies. The TAM shows our partners ways they can improve and enable their business objectives through technology and helps identify and mitigate potential areas of risk. In addition, it is TAM’s responsibility to continually highlight the value of our services to our partners.

Experience level:

• 5 year

Experience:

• IT Solutions: 4 years (Required)
• Consulting or Services: 3 years (Required

· Understand our partners’ strategic and business goals.
· Become and act as our partners trusted technical advisor.
· Develop a technology roadmap for each partner.
· Develop a technology budget based on this plan.
· Make each partner aware of the business risks within their technology environment and develop a strategy to mitigate those risks.
· Evaluate reports to identify trends and develop recommendations to improve business efficiency.
· Assist Account Managers in communicating the value of any proposals to our partners.
· Participate in driving implementation of technical solutions.
· Work with partner liaisons and the Partnership Assurance Team to pre-scope technical work to the partner’s specifications.
· Provide high level pre-scoping items to achieve partner goal(s) to the Professional Service team for peer review and SoW creation.
· Assist with the creation of statements of work, reviewing for accuracy and identify “scope creep” and patently “out of scope” tasks and notify relevant parties within musa.
· Oversee the proposal/project process (proposal delivery, follow-through, project implementation).
· Work with the project teams to ensure we deliver what we have promised.
· Identify blockers and suggest workarounds to project and partner management at musa.
Account Management Responsibilities:
· Ensure the partner understands the value of musa and our service contracts.
· Constantly be aware of the pulse of each partner - there should be no surprises.
· Keep account information up to date including contacts, operational documentation…etc
Technical Skills
· 2-4 Years Experience with at least 3 of the following:
o 365 Platform (exchange, sharepoint, teams)
o SSO (single sign on)
o MFA (multifactor authentication)
o Intune
o AutoPilot
o Conditional Access
· 1-2 Years Experience with:
o Azure (VMs, Storage)
o AWS
· Experience with a Plus:
o Google Workspace
o Google Cloud
o Okta
o MDM (mobile device manager)
o BYOD (bring your own device)
Job Types: Permanent, Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Performance bonus
• Yearly bonus
• Yearly pay

Experience level:

• 5 years

Experience:

• IT Solutions: 4 years (Required)
• Consulting or Services: 3 years (Required)

Work Location: Remote and/or Hybrid
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to Commute:

• Westford, MA 01886 (Preferred)

Ability to Relocate:

• Westford, MA 01886: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Westford, MA 0188