Technical Account Manager, Networking Hardware at NVIDIA

Beijing, Beijing, China -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem Solving, Technical Support, Customer Satisfaction, Python, Linux, Signal Integrity, Network Design, System Architecture, Collaboration, Troubleshooting, Research, Documentation, Cross-Functional Teamwork, Best Practices

Industry

Computer Hardware Manufacturing

Description

NVIDIA has been revolutionizing computer graphics, PC gaming, and accelerated computing for over 25 years. This remarkable achievement is underpinned by its legacy of innovation, which is driven by outstanding technology and exceptional talent. Today, we are harnessing the limitless potential of AI to usher in the next era of computing. In this new era, our GPU functions as the cognitive core of computers, robots, and self-driving cars, enabling them to understand and interact with the world around them. Accomplishing feats that have never been achieved before demands vision, innovation, and the world's top-notch talent. As an NVIDIAN, you'll find yourself immersed in a diverse and supportive work environment that motivates everyone to bring out their best. Join our team and explore how you can leave a lasting imprint on the world. As a Technical Account Manager at NVIDIA, you are anticipated to possess excellent communication skills and a strong sense of responsibility when it comes to resolving issues. Customer satisfaction should always be your top priority. You'll frequently collaborate with the Engineering, Marketing, and Support teams to tackle technical hurdles and ensure the continuous success of NVIDIA's products and solutions. What you’ll be doing: Resolve complex escalations and technical issues by conducting meticulous research, reproducing problems, and performing in-depth troubleshooting for customers who are installing NVIDIA product and employment NVIDIA solutions. Respond promptly to customer inquiries regarding product support via telephone, email, or conference calls. Address customer issues that arise during installation, operation, maintenance, product application, or when dealing with interoperability matters with other vendors. Actively participate in cross-functional team meetings and offer valuable feedback to the Engineering and Marketing departments regarding product requirements, customer experience, and support tools. As a technical expert, develop, redefine, and document best practices to share with internal teams (Support and R&D) for the enhancement of support processes. Conduct site visits and engage in conference calls with customers as needed. What we need to see: BS, MS, or PhD. or equivalent. Strong academic background in Computer or Electrical Engineering, Computer Science, or related degree. Computing system knowledge. 6+ years of work-related experience in high speed signal, system build, network or GPU. Strong expertise in python and Linux. Familiar with hardware develop tools, scope and testing of signal integrity. Excellent communication and planning skills, while being self-motivated with a focus on execution and quality Ways to stand out from the crowd: Strong background and project experience in server and NIC design. Experts on signal integrity and optical modules. System designer and architect from CSP, OEM and ODM, or application engineering background from semiconductor companies. Willing to share. Knowledge in NVIDIA platform. NVIDIA is the world leader in accelerated computing. NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and digital twins is transforming the world's largest industries and profoundly impacting society. Learn more about NVIDIA.

Responsibilities

As a Technical Account Manager, you will resolve complex escalations and technical issues for customers using NVIDIA products. You will collaborate with various teams to enhance customer experience and support processes.