ABOUT US

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

NinjaOne is seeking an experienced Technical Account Manager to join our global support team, with a particular focus on EMEA customers using our SaaS backup product, DropSuite. We take pride in delivering an exceptional customer experience and are looking for someone who shares that commitment.
This is a key role involving direct engagement with our partners to resolve technical and service-related matters. You’ll build strong working relationships, support them in meeting their technical goals, and help overcome any challenges that arise. Acting as their primary technical point of contact, you’ll collaborate closely with internal teams to provide timely, high-quality support including troubleshooting, consultation, and continuous improvement.
To succeed in this role, you’ll need to be self-motivated, customer-focused, and solutions-oriented, with a genuine interest in solving technical problems in a dynamic environment.
This is a remote position, based in the United Kingdom.

What You’ll Be Doing

• Serve as the main point of contact for EMEA partners on all technical matters in a pre-sales and post-launch capacity
• Work closely with internal teams to troubleshoot and resolve technical issues efficiently and professionally
• Conduct regular account reviews, provide product training, and attend occasional on-site visits to share insights and analytics
• Deliver high-quality technical consultation to ensure a consistently high level of partner satisfaction
• Support partners through upgrades and integrations, ensuring smooth implementation and long-term success
• Act as the voice of the partner within NinjaOne, communicating feature requests and helping prioritise development
• Identify opportunities to further embed NinjaOne’s products within clients’ ecosystems and drive greater adoption

About You

• At least 3 years of experience in Technical Account Management, Sales Engineering, or Support Engineering within a B2B SaaS environment
• Solid knowledge of Office 365 or Google Workspace administration (3+ years)
• Strong customer orientation and the ability to manage multiple priorities in a fast-paced setting
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to a range of audiences
• Comfortable occasionally working extended hours and across time zones during busy periods
• Highly organised, proactive, and solution-driven

Bonus Points If You Have

• Experience working with Managed Service Providers (MSPs) or SaaS distributors
• Familiarity with cloud backup systems or similar technologies