Technical Account Manager at Nubank

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

25 Jan, 26

Salary

0.0

Posted On

27 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

API Integration, Technical Consultancy, Project Management, Organizational Skills, Communication Skills, Problem Solving, Agile Methodologies, Data Analysis, Cross-Functional Collaboration, Merchant Feedback, Product Optimization, Payment Methods, REST APIs, Documentation Management, User Experience

Industry

Financial Services

Description

About Us Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people, Nu caters to customers’ complete financial journey, promoting financial access and advancement with responsible lending and transparency. The company is powered by an efficient and scalable business model that combines low cost to serve with growing returns. Nu’s impact has been recognized in multiple awards, including Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Banks. Learn more :https://international.nubank.com.br/careers/ About the role This position is for the Merchant Integrations Team, whose objective is to lead customers through the smoothest product implementation process focusing on two aspects: integration quality and speed. B2B is the Business Unit responsible for Nubank's B2B connection with the market, including Nubank's payment method: NuPay. Our Sales Team is focused on selling our products to merchants all around Brazil in order to improve their operations and increase their sales performance by removing complexity of transactions and increasing their security and cost efficiency. You'll be responsible for Manage the implementation project using agile methodologies, proposing testing and learning activities, frequent feedback, and parallelization of tasks to ensure the project schedule with the merchant. Align the technical and product solutions most applicable to each merchant. Review merchant checkout processes, validating success and failure flows according to the expected behavior of our API and user experience, ensuring the quality of the product application. Listen to merchant feedback and engage with internal teams to optimize our product. Additionally, support product changes, documentation management and product sustainability initiatives. Collaborate cross-functionally with Commercial, Product, and Engineering teams to deliver seamless merchant experiences and drive continuous improvements. Navigate data and create end-to-end analysis to identify the root cause of problems or opportunities, sizing them based on reasonable assumptions. We are looking for a person who has Previous experience in API integration projects and/or providing technical consultancy on integration with REST APIs. Ability to clearly identify and communicate pragmatic solutions to complex problems, such as integration issues. Strong organizational, planning, and project management skills with the ability to manage several projects simultaneously. Strong verbal and written communication skills in Portuguese and English. Additional experience in payment methods or payment method integrations would be a plus. Our Benefits Chance of earning equity at Nubank Food/ Meal Card (Vale-Refeição and/or Vale Alimentação) Public Transportation Commuting Benefit (Vale-Transporte) NuCare – Psychological, Financial and Legal Assistance Program Life Insurance Medical Plan Dental Plan NuLanguage – Language Course Program Nucleo - Our learning platform of courses Extended Parental Leave Daycare Allowance Parental Consultancy Work-from-home Allowance Gym Partnerships 30 days of paid vacation Our Nu Way of Working Our work model is hybrid and has cycles that can be from two to three months according to the business of expertise. For every eight or twelve weeks of remote work, one will be at the office. Links to support: English Portuguese Spanish (Mexico and Colombia)

Responsibilities

Manage the implementation project using agile methodologies, ensuring quality and speed in the integration process for merchants. Collaborate with internal teams to optimize product offerings based on merchant feedback and data analysis.