Technical Account Manager (On Site) at McLane Intelligent Solutions

Temple, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Technical Roadmaps, Client Advocacy, Consultative Growth, Project Leadership, Crisis Management, Business Development, Windows Workstations, Windows Servers, Microsoft 365, Networking Topology, Problem-Solving, Verbal Communication, Written Communication, Customer Service

Industry

IT Services and IT Consulting

Description

The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners. Your Impact **Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack. Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded. Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges. Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way. Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication. Business Development: Collaborate with the Sales Team to showcase our value and win new business. What You Bring to the Table Experience: A minimum of 3 years communicating complex technical issues to clients. Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology. Education: A four-year degree in a technology-related field (relevant experience may offset this requirement). Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication. Service Mindset: A proven track record in high-level customer service and account management. Why Join McLane Intelligent Solutions ? We take care of our team so they can take care of our clients. Your benefits package includes: Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage. Financial Security: 401K plan and Flexible Spending Accounts. Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability. Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.

Responsibilities

The Technical Account Manager acts as a strategic advisor and technical visionary, developing client business plans and technical roadmaps while ensuring exceptional service delivery. This role involves leading projects, managing technical emergencies, and advocating for client needs internally to drive growth.