Technical Account Manager at Paragon

Tel-Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Customer Service, Linux, Kubernetes, Kibana, Networks, Communication Skills, Cross-Functional Project Management, Problem Solving, Customer Relationship Management, Technical Guidance, Account Management, Collaboration, Best Practices, Upselling, Technical Issue Resolution, Product Knowledge

Industry

Public Safety

Description

Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv. As a Technical Account Manager, you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization. Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience. Responsibilities Own customer technical journey from onboarding to utilization and ongoing success and growth Act as the primary technical contact for assigned accounts, ensuring their systems are operating smoothly and their technical needs are fully met Build strong, collaborative relationships with customers and internal teams to drive mutual success Empower customers to maximize the value of their Paragon systems by removing blockers, identifying opportunities, and leveraging product capabilities Manage and resolve technical issues efficiently, delivering timely and proactive solutions to ensure optimal system performance Collaborate closely with Account Managers, Engineering, Product, and Operation teams Share best practices around Paragon implementation and usage Identify upsell and cross-sell opportunities within existing accounts Provide input into account health assessment on technical progress Requirements At least 3 years in technical customer service or similar roles (preferred in post-sale support) Proficiency in Linux - Must Ability to manage multiple priorities and thrive under pressure Solid technical knowledge in Kubernetes, kibana, and Networks Strong ability to translate complex technical concepts into broader business context Proven experience managing cross-functional technical projects Excellent communication skills in English both verbal and written Ability to travel abroad up to 25%

Responsibilities

The Technical Account Manager will own the customer technical journey from onboarding to ongoing success, acting as the primary technical contact for assigned accounts. They will build relationships with customers and internal teams to drive mutual success and manage technical issues efficiently.