Technical Account Manager at PayPal

Kleinmachnow, Brandenburg, Germany -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

0.0

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Experience, APIs, AI Tools, Problem Solving, Communication, JavaScript, Python, REST, GraphQL, SQL, Cloud Services, Integration Best Practices, Relationship Building, Technical Support, Workflow Optimization

Industry

Software Development

Description

Monitor proactive technical health for Enterprise merchants Identify and suggest solutions to improve customer experience Consult with merchants and internal teams on integration best practices Initiate strong relationships to help merchants succeed Diagnose and identify issues with APIs, code, services, and network latency Advocate on merchants' behalf to improve products, systems, and processes Be the main point of contact for technical issues affecting our Enterprise merchants Diagnose issues with APIs, SDKs, payment flows, and latency, and communicate these to merchants and internal stakeholders—leveraging AI tools to accelerate root cause analysis and pattern recognition. Consult with merchants and internal teams on customer experience improvements and best practices, using AI-assisted insights to identify optimization opportunities. Build strong relationships to help merchants be successful now and into the future. Learn new skills, technologies, and tools—including emerging AI capabilities—to grow personally and professionally and drive continuous process improvement. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. You're curious and enjoy solving problems to get to the root cause of an issue, ideally with experience using AI tools to enhance analytical capabilities. You bring your real self to work and add to our already diverse culture. You love being a customer champion and show this with your empathy and advocacy. You're technically minded, with a proven track record of adopting and mastering new technologies and tools, including practical experience with or strong interest in AI applications for workflow optimization. You understand how to leverage AI tools effectively while maintaining critical thinking—knowing when to use them, how to validate outputs, and where human judgment remains essential. You're a confident communicator - equally comfortable speaking to a merchant CEO (Chief Executive Officer), CTO (Chief Technology Officer), or development team. You're comfortable with modern web technologies, APIs, and data systems—whether that's JavaScript/TypeScript, Python, REST/GraphQL, SQL, or cloud services—and have a track record of quickly mastering whatever technologies your merchants need. You're well-organized and self-motivated, comfortable using AI and automation tools to work more efficiently while enjoying the flexibility of working independently and being supported by your team. You're prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams. You have relevant customer-facing, technical work experience - maybe even a degree. We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Responsibilities

The Technical Account Manager will monitor the technical health of Enterprise merchants and consult on integration best practices. They will diagnose issues with APIs and advocate for merchants to improve products and processes.