We’re looking for a Technical Account Manager who will serve as the bridge between our technology and our customers, ensuring a smooth, valuable experience for clients currently trialling our solutions - and helping them transition into long-term, successful partnerships.
You’ll act as the primary contact for a set of trial clients, ensuring they understand the full potential of our platform, onboarding them effectively, resolving any technical challenges, and identifying opportunities for deeper engagement.
You’ll need to be comfortable wearing multiple hats - from technical troubleshooting and data explanations to client strategy and sales conversations - and you’ll need to do it with the care, pace, and adaptability that comes with a scaling start-up.

ESSENTIAL SKILLS & EXPERIENCE

• 3+ years’ experience in a Technical Account Manager, Customer Success Manager, or Solutions Consultant role (preferably in SaaS, data analytics, or fintech).
• Strong technical understanding - comfortable explaining complex data and AI-driven concepts to non-technical users.
• Excellent client-facing skills: able to build trust, communicate clearly, and manage expectations.
• Proven experience managing multiple clients at once in a fast-paced environment.
• Strong problem-solving skills with the ability to think both strategically and tactically.