THE OPPORTUNITY

As a TAM at PortSwigger, you’ll work with high-value, named accounts, providing hands-on technical guidance and strategic direction throughout the customer lifecycle. From initial onboarding to ongoing optimization, your role will focus on accelerating time-to-value, promoting technical best practices, and driving engagement and retention across a complex and technically savvy customer base.

SKILLS AND EXPERIENCE

• 5+ years in a technical customer-facing role such as TAM, Solutions Engineer, or Customer Success Engineer in a SaaS or B2B software environment.
• Strong technical acumen and ability to explain complex concepts to both technical and non-technical audiences.
• Experience supporting enterprise accounts through onboarding, enablement, and retention phases.
• Familiarity with cybersecurity, web application development, or adjacent technical domains is a strong plus.
• Skilled in conducting technical discovery, creating enablement plans, and facilitating workshops or technical sessions.
• Proven ability to collaborate cross-functionally and drive initiatives that enhance customer success.

AS A TECHNICAL ACCOUNT MANAGER (TAM), YOU WILL BE THE TRUSTED TECHNICAL ADVISOR FOR A PORTFOLIO OF OUR MOST STRATEGIC CUSTOMERS. YOU’LL OWN THE POST-SALES TECHNICAL RELATIONSHIP, ENSURING SUCCESSFUL ONBOARDING, CONTINUED ADOPTION, AND MAXIMUM VALUE REALIZATION FROM OUR PRODUCTS AND SERVICES.

You will work closely with cross-functional teams—including Sales, Customer Success, Product, and Support—to provide proactive technical guidance and enablement tailored to each customer’s unique goals and environment.
PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide—including Microsoft, Amazon, and NASA—our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and achieve their cybersecurity goals. As we expand into new enterprise markets, we’re building our first dedicated TAM and CSM teams to deepen relationships, drive retention, and ensure customers unlock the full value of our products.