ABOUT US:

Powerverse, established by Lightsource BP, is a leader in the growing Energy Management market. At Powerverse, we are empowering people and communities to run their lives on sustainable energy with ease. Our smart ecosystem connects to solar power, EV charging, battery storage and more, so customers can take control of costs and make energy go further in their business or home.
We are empowering a smart, connected, electric world that is convenient, economical, and clean. We make it simpler to shift to an electric world with easier buying, installation, and service journeys by taking away the option overload with our smart AI and automation at the premises. Our teams Build Products that Matter, and we value being Curious, Connected, Passionate and Reliable.

KEY REQUIREMENTS:

• Proven experience in a client-facing technical role (Technical Account Manager, Solutions Engineer, Implementation Specialist, etc.).
• Background in project management, software deployment, EV charging at technical level eg OCPP and hardware capabilities.
• Excellent communication, stakeholder management, and problem-solving skills.
• Familiarity with B2B software models (SaaS, API platforms, etc.).
• Experience or keen interest in electric vehicles, smart energy systems, or clean tech.
• Ability to manage multiple client projects and priorities in a fast-paced environment.
• Comfortable translating technical concepts to non-technical audiences.
• Bonus: Experience with mobile platforms (iOS/Android), web applications, or connected device ecosystems.

• Serve as the primary point of contact for assigned software clients, managing relationships from implementation through ongoing support and growth.
• Act as a bridge between clients and internal teams (engineering, product, support), advocating for client needs while aligning with company goals.
• Guide customers through onboarding, integration, and white-labelled deployments of our apps and platforms.
• Provide strategic and technical guidance on best practices, customisations, and roadmap alignment.
• Lead regular account reviews to track success metrics, adoption, and satisfaction.
• Proactively identify risks, troubleshoot issues, and escalate when necessary to ensure client success.
• Contribute feedback to the product team to inform future developments and enhancements.
• Stay up to date on market trends in EV, energy tech, and software to advise clients and keep them engaged.