Technical Account Manager at Recorded Future

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

137500.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Management, Cyber Security, Technical Support, Intelligence Operations, Communication, Attention to Detail, Risk Mitigation, SaaS, Data Integration, Problem Solving, Collaboration, Consultative Skills, Technical Knowledge, Adaptability, Curiosity

Industry

Computer and Network Security

Description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company! Recorded Future is looking for a Technical Account Manager. We are searching for an emerging intelligence or cybersecurity professional who is eager to grow at the intersection of technology, threat intelligence and customer success. You bring curiosity, foundational technical knowledge, and a drive to help customers succeed in operationalizing intelligence and fully realizing unquestionable value with Recorded Future’s Intelligence Cloud. You’re a proactive learner who thrives in fast-paced, dynamic environments, and loves solving complex problems alongside experienced peers. What You’ll Do: Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal Develop a strong understanding of customers intelligence goals to define and deliver high-value, measurable outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success Conduct periodic account health reviews, presenting value realization metrics and maturity progression Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal, including budget related constraints, competitive pressure, and loss of champion or stakeholder turnover Understand customer intelligence needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross-functional Recorded Future teams Collaborate cross-functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience Deliver Recorded Future intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency Serve as a trusted customer advocate Appropriately manage multiple complex and competing priorities, while maintaining consistent levels of quality at all times in alignment with organizational metrics and KPI’s Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at risk accounts and high impact issues. What You’ll Bring: Experience: 1-2 years of consulting or other customer facing experience in cybersecurity, technical support, or intelligence operations. Expertise: Foundational understanding of fundamental intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments Soft Skills: Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities Customer Management: Demonstrable competency in account health management, risk mitigation, retention and growth. Experience in monitoring adoption metrics, usage trends or integration performance highly desirable Knowledge: Working knowledge of the Intelligence Lifecycle, common security frameworks such MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain. Education: Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or related field. Personal Attributes: Customer-focused growth mindset, enthusiasm for developing consultative and technical depth, fascinated by cyber security and the field threat intelligence domain, boundless curiosity, adaptive and proactive self-starter with a passion for impact, collaborative team player, and outcome-driven professional who thrives in fast paced, dynamic, customer-facing environments. The base salary range for this full-time position is $92,000-$137,500. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process. #LI-Remote Why should you join Recorded Future? Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers. Want more info? Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence Linkedin, Instagram & Twitter: What’s happening at Recorded Future The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field Timeline: History of Recorded Future Recognition: Check out our awards and announcements We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day. If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law. Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions. Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes. Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid. Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.

Responsibilities

Support the technical success of assigned customer accounts throughout their intelligence journey, ensuring operational success and value realization. Collaborate with various teams to deliver high-value outcomes and address customer intelligence needs.