Technical Account Manager at Silverflow

Amsterdam-Duivendrecht, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

04 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

API Integration, SaaS, Project Management, Analytical Thinking, Client Relationship Management, Technical Support, Payment Processing, Solution Architecture, Cross-functional Collaboration, Communication Skills

Industry

technology;Information and Internet

Description

Who is Silverflow? At Silverflow, we’re redefining payments. As the world’s first cloud-native acquiring processor, we’re replacing decades-old infrastructure with a fast, scalable, global platform. Founded in 2019, we’re founder-led, venture-backed, and growing fast. With 80+ dynamic colleagues from 30 different cultures, we are on track to reach 120 people by 2027. Our platform empowers a diverse range of clients, from banks to ride sharing platforms, helping them streamline operations, enhance data insights, and deliver seamless, real-time payment experiences at scale. What you'll do We’re looking for a Technical Account Manager to join our team in Amsterdam! In this role, you’ll work hands-on with enterprise clients, guiding them through technical implementations and helping them succeed as they integrate and launch on Silverflow’s acquiring platform. You’ll combine deep technical knowledge with a strong client focus, acting as a trusted advisor throughout onboarding and beyond. As part of the Technical Account Management team, you’ll play a key role in driving customer success and shaping how leading acquirers and large digital merchants scale with Silverflow. As a Technical Account Manager at Silverflow, you’ll serve as the primary technical contact for our clients before, during, and after they go live. You’ll work cross-functionally with Account Management, Product, Sales, and Engineering to ensure a seamless integration experience and ongoing technical success. This is a client-facing, solution-oriented role where you’ll deepen your technical and payments expertise while helping lead acquirers and large digital merchants to get the most out of Silverflow’s platform. As part of a growing team, you’ll also help to shape the future of Silverflow’s ideal customer support experience by: Implementing Silverflow’s solutions for acquirers, PSPs, payfacs and partners. Working closely with Silverflow’s sales and account management teams to ensure successful integration and adoption of Silverflow’s solutions. Working with our customers, you will be their product owner, ensuring they understand our platform, while deepening Silverflow’s understanding of our clients’ unique business and technical needs. You will be their dedicated point of contact for clients technical integration, solution adoption and new feature requirements. Explaining how our APIs, SDKs and various other systems work. Ultimately, helping the customer to solve their business requirements using our technical solution, while ensuring we provide scalable solutions. You will also work directly with internal development & product teams. Managing and prioritising support ticket flows between clients and our engineering and feature teams. Consulting with our customers and using data to identify and specify new features and actionable insights to optimise payments via Silverflow’s platform. Willingness to learn and use tools such as Postman, QuickSuit and CloudWatch to understand client requirements, run payment scenarios and generate payment insights. Who you are You’re an enthusiastic and driven professional with: 3–5 years’ experience in a technical, engineering, or client support role, and ready for your next step. Confidence in client-facing situations and curiosity about how payments work. A solid understanding of APIs, SaaS and web services, and system integrations. Strong planning and project management skills, you thrive on keeping things moving. Analytical thinking and a practical approach to solving complex problems. Commercial awareness and the ability to spot growth opportunities for Silverflow and our clients. Experience collaborating across teams, especially with Sales, Product, or Engineering. Willingness to travel within the EU and UK. Excellent interpersonal and communication skills, with professional-level English. Bonus: Previous experience in payments, data or fintech. As Silverflow is an oﬃce-first company, being located in the Netherlands and able to work onsite is essential for this role. Why join us? A fun and people-first culture Be part of a diverse team representing 30+ nationalities. Enjoy a daily team lunch, regular padel tournaments, and memorable annual events like our Christmas Party, company birthday celebrations, and off-site trip. We believe great work happens when people also have fun together. Learn from the best Work alongside highly experienced colleagues with deep knowledge across disciplines. There’s a lot of expertise in-house and endless prospects to learn, grow, and challenge yourself. Room to shape your career With strong growth ambitions, Silverflow offers plenty of opportunities to develop your career and grow at Silverflow. Strong mentorship & collaboration Organisationally, we are a flat organization. You’ll work closely with the Head of Account Management, and the leadership team and experienced mentors, receiving hands-on guidance from people who genuinely care about your growth and development. Fast-paced, friendly, and collaborative environment Join a team that values new ideas and initiative, and doing things the right way, while moving fast and supporting each other along the way. Great benefits from day one Travel cost reimbursement A competitive salary with annual increases Stock options: share in the success you help create About us Silverflow is a payment processing company designed for today's payment needs and fit for the future. A first true, cloud-native solution with a single API to the card networks that replaces legacy systems. One platform with one connection that reduces cost and complexity, is easy to use, and data-rich. Founded in 2019 by payments industry leaders and entrepreneurs Robert Kraal, Paul Buying and A.W De Vries, driven by experience gained from Bibit, Google, and Adyen and a vision of changing payments for the better, they have built a company that has created the new standard of payments. Today, Silverflow is a diverse, international team of 80+ colleagues representing over 30 nationalities. We value collaboration, ownership, and curiosity, and we are proud of the culture we are building together. With ambitious growth plans to reach 120 team members over the next two years, we are creating opportunities for people who want to make an impact and grow alongside the company.Are you looking to join a cutting-edge start-up in the world of payments? Then don't miss your chance to be a part of something big - come see what we're all about and take the first step towards an exciting new career!

Responsibilities

The Technical Account Manager serves as the primary technical contact for enterprise clients, guiding them through the integration and launch on the acquiring platform. They collaborate cross-functionally to ensure seamless onboarding, manage support ticket flows, and identify new feature requirements based on client needs.