GENERAL SUMMARY

Our core focus at Skycomp is to provide a worry-free experience for our clients and to give back to our community. We are searching for a proactive candidate who is passionate about the clients they serve.
The Technical Account Manager is responsible for the management of client relationships from a technical perspective. The Technical Account Manager does not manage the daily running of the account itself, but will build long-term relationships with key representatives to ensure their needs are being met. Technical Account Managers serve as the interface between service and sales. They will work closely with all departments to gather pertinent, detailed information related to the client.
For the Technical Account Manager role, considerable travel may be required and expected.

CREDENTIALS AND EXPERIENCE

· Post-Secondary degree/certificate in Computer Systems Technician, or an IT-related equivalent
· Experience working in a high-level technical environment
· Experience with high-level hardware technology - Switches, VLN Routing, Servers & Firewall Support and Deployment
· Experience with Data Backup and Recovery Support, Security Support, VPN Connectivity Support and Deployment
· Experience with Remote Monitoring, Management tools & Scripting
· Exceptional verbal and written communication skills
· Outgoing, charismatic, & comfortable with public speaking
· Ability to collect, track, and analyze large amounts of data
· Excellent active listening skills
· Ability to build rapport and collaborate with others within the company and externally

· Foster strong client relationships by serving as their primary contact for technical updates, while understanding their business needs and ensuring their technical requirements are met.
· Deliver proactive support to help clients maximize the effectiveness of their services.
· Conduct client meetings (onsite, phone, virtual) to discuss projects, hardware/software needs, and strategic planning.
· Maintain regular communication with key client representatives, addressing concerns and identifying effective solutions.
· Monitor client accounts to detect and mitigate potential risks before they escalate, ensuring a stable, optimized, and secure environment.
· Oversee technical projects from initiation to completion, ensuring timely and successful delivery.
· Perform comprehensive audits on client accounts, verifying staff lists against Skycomp agreements and management tools, and resolving any discrepancies.
· Assist clients in long-term strategic planning by providing expert technical guidance and ensuring their technology evolves with their needs.
· Collaborate with the sales team to communicate technical requirements identified through client discussions.
· Identify opportunities for additional sales, services, or renewals by aligning client needs with available solutions.