The ATCORE Group, part of Travelsoft, is the leading international supplier of technology solutions specialising in software and services for the leisure travel sector. With our market-leading reservation and distribution platform, we empower travel businesses to meet the needs of travellers through our suite of bespoke solutions - tailored to our clients’ needs.
From large vertically integrated groups to smaller specialist operators, our customers enjoy a variety of service offerings, ranging from applications support to the access of fully crewed data centres available 24x7. To ensure business continuity, we undertake several projects with our clients, which typically involves implementing our ATCOM software - operated on the Oracle platform - using mainstream hardware platforms.
We have an opportunity to get involved in the development of complex Travel Systems for traditional Tour Operators and the emerging DP operators in a fast-paced environment through the specification of customisations, interfaces and new modules. The stability and performance of the application are key to the success of the ATCOM product. Our product supports the ability to handle a search capability of 800 requests per second and be scalable to carry up to 8 million passengers per year.

PURPOSE OF ROLE:

Joining as a Technical Account Manager, you would be hands-on involved with interacting with Customers and Atcore’s internal Design, Development and QA teams. You will report to the Delivery Director and will take care of one or more of Atcore’s key customer accounts – existing and new:

• Proactively building and maintaining effective relationships to allow growth of the Atcore software blueprint within customer sites by ensuring that Atcore is always considered for the delivery of new or replacement capabilities
• Working on new implementations, from gap analysis through to production delivery, ensuring that go-live is achieved
• Supporting existing customer implementation(s)
• Liaison with Atcore internal teams to support the design, development and QA processes ensuring that all required software development is planned and delivered to agreed specifications and timescales
• Identifying opportunities to advocate for additional products or services and contribute to customer retention and renewal efforts.

We are looking for candidates who are inspired to challenge the norm and help us evolve the customer journey.

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST BE ABLE TO DEMONSTRATE COMPETENCE AND EXPERIENCE IN THE FOLLOWING:

• 5+ years of experience within software development organisation / travel company
• Experience with travel reservations and tour operating / DP systems
• Experience of working directly with customers and on customer sites
• Excellent analytical and project management skills
• Hands on and practical approach to delivery
• Demonstrably strong verbal and written communications skills, most importantly, good presentation skills
• Highly versatile and at ease operating at all levels across the customers organisation from day-to-day contact, middle and senior management to director level
• Excellent interpersonal and team working skills
• Ability to work well under pressure and autonomously
• Determination to find and proactively deliver the right solution
• Quality and results focused

CANDIDATES MUST BE ELIGIBLE TO WORK IN THE UK AND AT THE SPECIFIED LOCATIONS. THIS WILL INCLUDE CUSTOMER SITES AND THE ROLE WILL INVOLVE TRAVEL WITHIN THE UK AND OVERSEAS.

Benefits: Health insurance, Dental insurance, Paid annual leave, Paid sick leave, Paid parental leave, Parental leave, Employee discount schemes, Staff canteen, Free snacks, Free beverages, Free parking, Pension scheme, Exclusive staff discounts / Partnerships, Casual dress code, Financial planning suppor