Technical Account Manager at Tulip Interfaces GmbH

Somerville, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Background, Customer Success, Manufacturing Operations, Industry 4.0, APIs, System Integrations, Database Concepts, No-code Platforms, Communication Skills, Collaboration Skills, Digital Transformation, Manufacturing Processes, Operational Challenges, Technical Advisory, Technical Workshops, Technical Implementations, Thought Leadership

Industry

Software Development

Description

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week. Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.” About You: We're looking for a Technical Account Manager (TAM) to join our growing Customer Success team at Tulip Interfaces. As a TAM, you'll bridge the gap between technical expertise and customer success, partnering closely with our customers and the Tulip account team to provide strategic and tactical guidance on technical matters that drive customer value and adoption. You'll serve as the technical advisor for customers, helping them maximize their investment in Tulip's no-code platform while ensuring they achieve their operational excellence goals. You're passionate about technology, customer success, and manufacturing innovation. You thrive in technical discussions while building strong relationships with customers and internal teams. You have a collaborative mindset and enjoy translating complex technical concepts for diverse audiences. You're excited about helping manufacturers transform their operations using cutting-edge no-code technology. What skills do I need? Technical Background 5-7 years of experience in technical customer-facing roles (Solutions Engineering, Technical Consulting, or similar) 3+ Years of Tulip delivery experience, at the L4 SOLV level Strong understanding of manufacturing operations, Industry 4.0, or industrial software Experience with APIs, system integrations, and database concepts Familiarity with no-code/low-code platforms preferred Ability to travel (estimated 20%) Communication & Collaboration Excellent written and verbal communication skills Ability to translate complex technical concepts for diverse audiences Strong presentation and workshop facilitation skills Collaborative mindset with experience working across teams Industry Knowledge Deep knowledge of digital transformation initiatives in industrial settings Understanding of manufacturing processes and operational challenges Experience with manufacturing execution systems (MES) and similar platforms Key Responsibilities: Strategic Technical Advisory Partner with customers and the Tulip account team to develop and execute technical success plans for assigned accounts Provide expert guidance on Tulip platform architecture, integrations, and advanced use cases Lead technical discussions with customer stakeholders, from app builders to IT and Operations leaders Identify opportunities for deeper platform adoption and technical optimization Customer Enablement & Growth Conduct technical workshops, training sessions, and platform deep-dives Help customers design scalable solutions using Tulip's no-code platform Guide customers through complex technical implementations and integrations Collaborate with customers to establish technical best practices and governance Cross-Functional Collaboration As a member of the account team, you will work closely with Account Executive and Customer Success Manager to ensure seamless customer experience and account growth Partner with Product and Engineering teams to communicate customer technical requirements Collaborate with Sales Engineering during expansion opportunities Support renewal processes with technical value demonstrations Technical Expertise & Thought Leadership Stay current on Tulip platform capabilities, industry trends, and manufacturing technologies Develop technical content, documentation, and enablement materials Participate in customer advisory boards and technical user groups Represent Tulip at industry events and technical conferences Key Collaborators: Customer Success Product Engineering Support Working At Tulip We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include: Direct impact on product and culture Company equity Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K) Flexible work schedule and unlimited vacation policy Virtual company events and happy hours Fitness subsidies An inclusive, dog-friendly office with diverse and inspiring colleagues We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Responsibilities

The Technical Account Manager will partner with customers to develop and execute technical success plans, providing expert guidance on Tulip platform architecture and integrations. They will also conduct workshops and collaborate with cross-functional teams to ensure customer satisfaction and growth.