ABOUT VAPI

Vapi is building the future of voice‑native applications. Our platform equips companies with everything they need—telephony, real‑time streaming, deterministic fallbacks, HIPAA/SOC2 compliance, and an AI testing suite—to launch production‑grade voice agents fast. In just 18 months, more than 150,000 developers have signed up, with over 1,000 new developers joining every day. Our mission is to make voice humanity’s default interface again by capturing nuance, emotion, and context that text alone misses. Try it now!

ABOUT THE ROLE

As our founding Technical Account Manager (TAM) you will own the customer lifecycle post-sale for Vapi’s enterprise customers. You’ll act as a trusted advisor, driving adoption, expansion, and measurable impact while serving as the connective tissue between customers and our product, engineering, and GTM teams. If you love building deep partnerships, solving novel technical problems, and operating at startup velocity, this role is for you.

WHAT YOU’LL DO

• Build long-term, executive-level relationships that position Vapi as a strategic cornerstone of customers’ voice-AI roadmaps.
• Co-pilot customers from pilot scope through rollout, ensuring rapid time-to-value and seamless production launches.
• Continuously upskill on Vapi’s product and the broader AI landscape; translate insights into best practices and playbooks.
• Communicate clearly with stakeholders from ICs to C-suite, aligning success criteria and ensuring accountability.
• Champion customer feedback internally to influence product priorities and roadmap.
• Drive account growth through proactive upselling, cross-selling, and managing renewals to maximize customer lifetime value.