QUALIFICATIONS

• 3+ years of experience in a Technical Account Manager, IT Consultant, or similar client-facing role.
• Strong understanding of IT infrastructure, cloud services, cybersecurity, and managed services.
• Excellent communication, presentation, and relationship-building skills.
• Ability to manage multiple clients and priorities effectively.
• Experience with PSA/RMM tools (e.g., ConnectWise, Autotask) is a plus.
• Certifications such as ITIL, CompTIA, or Microsoft are an asset.

ABOUT THE ROLE

We’re looking for a client-focused and technically savvy Technical Account Manager to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment and is passionate about delivering exceptional service and strategic IT guidance to clients.

KEY RESPONSIBILITIES

• Serve as the primary point of contact for assigned clients, ensuring satisfaction and long-term partnership.
• Understand client business goals and align IT strategies to support them.
• Lead quarterly business reviews (QBRs) and provide insights on IT performance and opportunities.
• Coordinate with internal technical teams to ensure timely delivery of services and solutions.
• Identify upsell and cross-sell opportunities to expand client engagement.
• Manage escalations and ensure resolution of technical issues.
• Maintain detailed documentation of client environments and interactions.