Technical Account Manager at Vodafone United States

Seoul, , South Korea -

Full Time

Start Date

Immediate

Expiry Date

02 Feb, 26

Salary

0.0

Posted On

04 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Account Management, Customer Engagement, Operational Escalation, Service Delivery, KPI Reporting, Contract Compliance, Negotiation, IoT Technologies, Networking Protocols, Mobile Network Infrastructure, Advanced Communication, Team Training, Problem Resolution, C-Level Communication, Cloud Capabilities, Mobile Device Technologies

Industry

Telecommunications

Description

Customers, supplier and third parties- Manage technical & operational escalation requests. Liaise with Customer representatives daily, including C-Level engagement Attend and present at customer meetings covering both technical and non-technical topics Manage escalation of calls to third parties as and when needed. Pro-active, organised & reliable, conducts themselves in a professional manner Liaise closely with Service Desk and Technical Teams in resolving reported issues. Ensure the escalation process is followed on all high priority calls. Ensure correct prioritisation of customer incidents Manage and conduct technical & operational support team training Key accountabilities and decision ownership- Provide a single technical point of contact for the customer Ensure that service delivery targets are met or exceeded. E.g., agreed Service Levels Overseeing Customer Reporting / KPI's Ensure compliance of contractual obligations and associated SLA's Ensure that all ‘out of scope' or chargeable work is billed / logged accurately. Have experience in successfully managing global customers and a proven track record in negotiating /influencing at a senior stakeholder level Must have a strong operational background, in a technical account management role and experience of working with IoT technologies. Have a flexible nature and will be able to adapt quickly to new technical products entering the Global IoT Portfolio in a large MNO. TAM must have an advanced knowledge level of networking and mobile and enterprise network related protocols and routing schemas, i.e. TCPIP, UDP, BGP, IPSec. TAM must have an advanced knowledge of mobile network infrastructure and understand their relationship to the customer device some areas of emphasis would be: o 4G/5G SA and NSA and LPWA o IMS, VoLTE, eCall and NG eCall o Analytics and Cloud Capabilities TAM must have knowledge of Mobile Device Modules, Chipsets and SIM technologies Communication- Advanced communications skills in Korean and English language, with German or other language being a bonus. Provide effective communication with external clients up to and including Senior Management / C-Level. Communicating complex issues effectively to the necessary parties (internal and external) when required in, keeping them up to date on issues impacting service. Close liaison with peer groups, Solutions Architects, Team Leader, partners and to ensure alignment of team activities with company goals Not a perfect fit? Worried that you don't meet all the desired criteria exactly? If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

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Responsibilities

The Technical Account Manager will manage technical and operational escalation requests, ensuring service delivery targets are met. They will act as a single technical point of contact for customers and oversee customer reporting and compliance with contractual obligations.