Full job description

Are you looking for a new exciting opportunity working as a Technical Account Manager for a growing MSP based in Farnham, Surrey?

Salary: £32,000-£35,000

Location: Sandhurst & Farnham

This is a Technical Account Manager position split across two elements: three days per week as the dedicated on-site TAM for a key client in Sandhurst, and two days per week in Farnham supporting a varied portfolio of clients.

Main Duties of the Role

Act as the dedicated Technical Account Manager for a key client in Sandhurst, on-site around 3 days per week
Provide varied technical account support across a wider client base from the Farnham office for the remaining 2 days
Build and maintain strong relationships with a wide range of users, from technical to non-technical
Carry out laptop builds and configuration
Manage Microsoft 365 administration and user support
Monitor the ticket system closely, following up on any tickets that have been open longer than expected
Produce clear, well-written reports for the client

Your Skills and Experience

Experience within a similar Technical Account Manager or client-facing IT support role
Confident and professional communicator, both written and verbal
Comfortable writing reports
Good technical understanding of laptop builds and Microsoft 365

Responsibilities

Full job description

Are you looking for a new exciting opportunity working as a Technical Account Manager for a growing MSP based in Farnham, Surrey?

Salary: £32,000-£35,000

Location: Sandhurst & Farnham

Main Duties of the Role

Act as the dedicated Technical Account Manager for a key client in Sandhurst, on-site around 3 days per week
Provide varied technical account support across a wider client base from the Farnham office for the remaining 2 days
Build and maintain strong relationships with a wide range of users, from technical to non-technical
Carry out laptop builds and configuration
Manage Microsoft 365 administration and user support
Monitor the ticket system closely, following up on any tickets that have been open longer than expected
Produce clear, well-written reports for the client

Your Skills and Experience

Experience within a similar Technical Account Manager or client-facing IT support role
Confident and professional communicator, both written and verbal
Comfortable writing reports
Good technical understanding of laptop builds and Microsoft 365