Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.
Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

QUALIFICATIONS

Minimum Qualifications

• 2+ years of experience in a technical account management, implementation, or solutions engineering role within a B2B SaaS environment.
• Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
• Strong understanding of channel requirements, data mapping, and feed architecture.
• Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
• Proficiency in platforms such as Salesforce, JIRA, or similar workflow/project tracking tools.
• Excellent problem-solving skills, with a focus on root cause analysis and resolution.
• Strong verbal and written communication skills.

Preferred Qualifications

• Bachelor’s degree in business, engineering, computer science or related technical field.
• 3+ years in technical account management, solution engineering, or implementation roles.
• eCommerce or product data platform experience.
• Experience working in cross-functional teams and navigating complex stakeholder environments.
• Familiarity with SaaS deployment models and scalable system design.
• Experience working with enterprise or strategic clients in eCommerce or retail technology.

RESPONSIBILITIES

• Serve as the technical counterpart to the Client Success Manager, partnering to drive client satisfaction, product adoption, and business value.
• Develop and oversee implementation strategies that align with channel technical requirements and Rithum’s platform capabilities.
• Provide proactive guidance on channel best practices, outbound feed structures, and platform configuration.
• Conduct technical reviews, identifying areas for optimization and offering forward-looking recommendations aligned to client goals.
• Act as a trusted technical advisor, helping clients overcome obstacles and achieve value realization through effective use of Rithum’s solutions.
• Own the resolution of complex technical issues in collaboration with Product, Engineering, and Client Success Enginering teams.
• Bridge communication between client technical teams and Rithum’s internal teams to ensure mutual understanding and streamlined execution.
• Support technical roadmap planning, feature adoption, and product feedback loops with strategic clients.
• Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.