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Technical Account Mgr at Fortinet Technologies Canada Inc

São Paulo, São Paulo, Brazil -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Network Security, Routing, Customer Service, Communication Skills, CCNA, CCNP, CCIE, CISSP, MS Word, PowerPoint, Excel, Scripting, Windows Server, Technical Support, Analysis, Documentation

Industry

Computer and Network Security

Description

Job duties and responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education, deliver knowledge transfer like webinar or workshops Software recommendation, conduct bug scrubs reports Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report Develop best practice deployment and troubleshooting methodology documentation Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects Conduct quarterly reports for your managed accounts Work closely and provide direct technical email and phone support to our customers in the LATAM Region Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Exceptional customer service orientation and strong communications skills Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Proficient with MS Word, PowerPoint, and Excel Scripting and Windows server app experience Willing to travel Advanced English level

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Responsibilities

The Technical Account Manager will be responsible for collecting and analyzing configuration and network information, recommending actions based on this analysis, and providing customer education through webinars and workshops. They will also manage technical cases, conduct status calls, and provide direct support to customers in the LATAM region.