Gong is investing in a world-class Premium Support experience and at the heart of that is the Technical Solutions Specialist (TAS). This is not your typical support role. TASs are technical experts with the customer acumen and systems thinking needed to guide enterprise customers through complex, high-impact scenarios.
Unlike a traditional TAM, this role is pooled, not dedicated — but the impact is just as strategic. You’ll work across customers, products, and functions to drive resolution, deliver technical insights, and act as the connective tissue between Gong’s customers and our Product & R&D teams.

• Serve as a technical advisor for Gong’s premium customers, offering deep guidance on product capabilities, integration health, and best practices.
• Proactively communicate during major incidents or outages, providing direct customer updates and escalation support.
• Coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently.
• Provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes.
• Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
• Support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance.
• Help drive internal clarity ensuring roles, responsibilities, and escalation paths are clearly navigated.