Technical Administrator at Arcus FM

Redditch, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical administration, Customer service, Logistics coordination, Performance reporting, Communication, Methodical, Attention to detail, Proactive, Influencing, Diplomacy, Workload prioritization, Quotation generation

Industry

Facilities Services

Description

Why Join Us Due to continued growth, we are recruiting for an experienced Technical Administrator in Redditch. What You'll Be Doing You’ll be responsible for providing technical administration support for a team of shutters and gates technicians, being their point of contact and providing guidance, and administration support to colleagues ensuring a consistent and high level of customer service is achieved. You’ll ensure that planned and reactive maintenance tasks are completed within the agreed SLA timeframes, and providing technical expertise working along side quote team enabling to generate quotations and ensure all correct parts ordered are chargeable and recovered. You’ll manage the organisation, coordination and logistics of meetings and events, ensuring all relevant documentation is prepared and issued as appropriate. You’ll drive weekly team conference calls, to review performance and cost-providing reports to assist the Shutters and Gates Manager to assist with making contract discussions. What We're Looking For You’ll be proactive, methodical, organised, and have excellent attention to detail. You’ll have excellent communication skills with the ability to influence and use diplomacy. You’ll be focused on delivering exceptional customer service, whilst managing and prioritising a complex and demanding workload. You’ll currently be working in a similar role, or you could be a Shutters and Gates Engineer looking for a more admin focused role. You’ll be working 40 hours a week across Mon – Fri, with occasional travel required to other Arcus and client sites, therefore, a driving licence and own car is essential. Salary: £32,000 – £37,000 per annum, depending on experience 4% bonus, subject to achievement of targets 25 days annual leave + Bank Holidays. Group personal pension scheme of matched contributions between 5% and 6% Life Assurance Funded Training Sponsorship Scheme Discounts, vouchers, and financial aid programs Don’t miss out on this great opportunity, apply today by clicking on the ‘apply’ button. Requisition ID 2026-8611

Responsibilities

The Technical Administrator provides administrative support and guidance to a team of shutters and gates technicians while managing maintenance task SLAs. They also coordinate logistics for meetings, generate quotations, and produce performance reports for management.