WORKING AT ATLASSIAN

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
What you’ll do
In this role, you’ll be part of the Technical Customer Success team under the Sales and Success department. As a Technical Adoption Architect, you’ll work closely with cross-functional teams to integrate AI and Rovo technologies. You’ll lead workshops, address security concerns, and ensure successful AI adoption. Your role bridges technical expertise with business needs, focusing on customer-centric solutions and measurable outcomes. Your work will involve managing projects, engaging with customers, and continuously improving processes to enhance customer satisfaction and operational efficiency. At Atlassian, you’ll have an impact on millions of users, fast! We don’t just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We’re hiring a Technical Adoption Architect (with an AI focus) to join our Technical Customer Success Manager team, reporting to the Head of AI Adoption. This is not a managerial role. Atlassian Technical Adoption Architects are technical experts with Atlassian solutions, delivering guidance to drive value realization and adoption from Atlassian. Technical Adoption Architects are accomplished at delivering performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Pre-Sales, Post-Sales, and Product teams to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals.
You will help our strongest promoters showcase successes to their peers and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Technical Adoption Architects aim to help enterprise customers get the most of their Atlassian investment.

On your first day, we’ll expect you to have:

• Understand technical requirements, guide solution implementation, and support successful adoption for customer engagements.
• Work with Account Teams to plan and execute customer-specific journeys.
• Collaborate with internal teams to enhance Atlassian products and drive customer success.
• Engage with product and account teams to support clients and identify growth opportunities.
• Travel up to 15% domestically and internationally for events and customer meetings.

Your background

• Customer Success & Experience: 3-5 years in Customer Success or account management, managing Enterprise customers with complex SaaS portfolios.
• Technical Aptitude: Experience with Artificial Intelligence, the Atlassian Ecosystem, technical product demos, and influencing technical teams; familiarity with Forge and Python-based development. Hands-on experience designing and delivering LLM-powered systems for businesses, such as Rovo.
• Solution Area Expertise: Specialized knowledge in Incident Management, Change Management, and DevOps, with a focus on improving customer processes using AI.
• Product Mindset & Communication: Strong product mindset, able to shape technical solutions for business impact, and comfortable owning problems end-to-end from discovery to deployment. Effective communicator who can influence stakeholders and explain technical concepts to varied audiences. Delivers durable solutions but can quickly prototype when needed.

Please refer the Job description for details