INTERVIEW= Onsite / Virtual
JOB TYPE= Onsite
Scope of Work/Job Characteristics
The Service Delivery Manager will serve as the primary Service Delivery Manager for all Project
Management Offices and programs delivering large, complex cloud modernization programs. The

" Collaborates with service providers to ensure their technical solutions align with the agency’s
business strategy and architecture;
" Works closely with business unit performance managers and quality assurance staff to review and
address service provider issues, analyze and validate information accuracy, and assess the
feasibility of proposed solutions;
" Troubleshoots performance issues and resolves problems with service providers;
" Tracks industry trends and stays informed about new technologies to better evaluate business unit
service requests and service provider proposals;
" Keeps current on the Department’s business strategies and advises on the potential for leveraging
solutions across the enterprise;
" Understands the value of technology in the Department’s business processes;
" Works with service providers to identify opportunities for innovation, cost reduction, and improved
efficiencies, and reviews their solutions;
" Provides input into the technical architecture for cloud modernization projects;
" Responsible for managing service delivery, overseeing technical analysts, driving governance,
performing technical analysis, and seeking approval for technical decisions;
" Collaborates with service providers to ensure their technical solutions align with the agency’s
business strategy and architecture;
" Works closely with business unit performance managers and quality assurance staff to review and
address service provider issues, analyze and validate information accuracy, and assess the
feasibility of proposed solutions;
" Troubleshoots performance issues and resolves problems with service providers;
" Tracks industry trends and stays informed about new technologies to better evaluate business unit
service requests and service provider proposals;
" Keeps current on the Department’s business strategies and advises on the potential for leveraging
solutions across the enterprise;
" Understands the value of technology in the Department’s business processes;
" Works with service providers to identify opportunities for innovation, cost reduction, and improved
efficiencies, and reviews their solutions;
" Provides input into the technical architecture for cloud modernization projects; and
" Responsible for managing service delivery, overseeing technical analysts, driving governance,
performing technical analysis, and seeking approval for technical decisions.