London, United Kingdom
Permanent
80-100%
Onsite
01.09.2025
As Technical Advisor you will report to the Head of Spares Operations and Customer Satisfaction and be responsible for defining the correct spare parts based on customer requests, ensuring alignment with the original machine’s lifetime. You will support the global quotation organisation, enabling them to focus on customer-facing tasks, and coordinate with internal departments such as project execution and service operations for further investigations when necessary.

This is where you’ll excel

• Receiving and reviewing quotation requests via the Task system: accept spare part requests from the local Sales and Service centre (SAS) via the Task system, and review for completeness.
• Identifying required spare parts and define the correct part numbers: use tools such as SAP, Windchill (drawings), Bill of Materials (BoM) etc.
• Elaborating technical scope of complex quotations: provide a list of recommended spare parts according to defined scope or customer requirements and create part lists for machine repairs based on service engineer reports.
• Aligning and coordinating with R&D and Life Cycle Management: investigate and align with expert groups for requests involving machines in the current portfolio.
• Driving continuous improvement in spare parts requirements and processes.
• Visiting customer sites to gain a better insight into their machinery and use this knowledge to provide targeted technical advice.
• Attending and participating in technical training programs to increase knowledge of product portfolio.

These are the skills you’ll need

Required qualifications

• Diploma from upper secondary school in an electrical or mechanical field, or equivalent education through other educational paths
• Demonstrable technical understanding of machinery and maintenance processes
• Strong customer focus
• Excellent verbal and written communication skills, with strong networking abilities
• Highly structured, detail-oriented, and conscientious way of working, ability to use time and resources efficiently, and ability to handle multiple tasks simultaneously
• Fluent in English
• Continuous improvement attitude, innovation spirit, and openness to change
• Ability to understand different cultures and adapt communication accordingly

Desirable qualifications

• Experience in spare part environment
• Experience in SAP

This is what you will earn

• Salary £42,500 (depending on skills and experience)
• 25 days holiday + bank holidays + 1 celebration day
• Annual company bonus
• Life Insurance: 3x basic salary
• Aegon Pension Plan
• Canteen offering a variety of lunch options
• Cycle to Work Scheme
• Bupa Health and Dental Cash Plan
• Employee perks and discounts (Telus)
• Give as you Earn
• Barnardo’s Workplace Lottery
• Regular social, sports, leisure and wellbeing events in a diverse and inclusive workplace

Please refer the Job description for details