• High potential career development opportunity to join our growing NSW Workers Insurance business
• Make a real difference providing quality outcomes for our customer and business
• Newcastle Location
• 12 month role

ABOUT THE ROLE

The Technical Advisor will provide technical assistance to the Claims Advisors by contributing to and driving proactive claims management. You will be responsible for supporting the Claims Advisors to make timely and appropriate decisions and ensuring claims strategy is cost effective and tailored.
You will also coach and mentor Claims Advisors to ensure sound decision making and to assist the development of legislative and regulatory knowledge and skills.

WHAT YOU’LL DO:

• Act as the subject matter expert for the immediate team in area of specialisation and is the main point of contact for all technical queries relating to policy, legislation, product knowledge, systems, processes or procedures
• Provides specialist technical and/or professional advice for the authorisation and approval of complex claims involving analysis and experience to arrive at the correct course of action
• Increase awareness of the cost and consequence of technical decisions
• Provide technical expertise and support to ensure ongoing quality decisions and outcomes
• Actively share knowledge, advise and coach others to build and develop technical capabilities to create a ‘high performing team environment’
• Work collaboratively with the Technical Specialist and Leader to identify development opportunities for individuals and the team