FULL-TIME | PERMANENT

Are you an experienced HVAC professional with a strong technical background in air conditioning, controls, and ventilation? We’re looking for a Technical Aftersales Manager to join our established team, supporting customers and internal staff to get the very best from our high-performance product range.

ABOUT THE ROLE

As our new Technical Aftersales Manager, you’ll play a crucial role in the post-sale customer journey, ensuring every system is optimised for performance and longevity. You’ll work closely with our branch teams, technical specialists, and customers to provide expert guidance, troubleshoot any issues, and recommend the most suitable products for each individual application.
This is a key support role, designed to free up our Branch Managers to focus on new business, while you ensure ongoing satisfaction and system performance for our valued clients.

KEY RESPONSIBILITIES:

• Act as the go-to technical expert on air conditioning, controls, and ventilation systems.
• Support customers across the UK, ensuring they get the most out of their systems post-installation.
• Advise internal sales teams and customers on the most suitable products for varying commercial and domestic requirements.
• Build strong, ongoing relationships with clients, providing technical support, troubleshooting, and system optimisation.
• Work collaboratively with the wider sales and operations teams to improve customer satisfaction and retention.
• Be prepared to travel to branches across the UK, including regular visits to Manchester and Kent.