Technical & AI Operations Lead at The Collecting Group

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Operations, Device Management, User Support, Infrastructure Experience, macOS Administration, Google Workspace, Device Logistics, Network Infrastructure, AV Systems, Troubleshooting, Communication Skills, Customer Service, Problem-Solving, AI Tools, Automation, Training

Industry

Internet Publishing

Description

The Drive: The Collecting Group (TCG) isn't your average company; we're a team of culture curators who live and breathe cars and watches. We're not just disrupting the auction industry, we're redefining it. Our brands, Collecting Cars and Watch Collecting, are already leading the pack, but we're just getting started. We're expanding globally and we're looking for a Technical & AI Operations Lead join us in our London offices. The Mission: You'll own TCG's IT infrastructure and operations while progressively building our AI capabilities. This role combines hands-on IT administration, being the go-to person for technology across our UK office and supporting global employees, with forward-thinking AI enablement. You'll ensure our 100+ person organisation runs smoothly through excellent service delivery while identifying opportunities to automate repetitive work and empower staff with AI tools. Currently, the balance is roughly 60% IT operations, 40% AI initiatives, with the goal of shifting that balance over time through smart automation. The Gearbox: IT Operations & Support Act as primary IT support contact for UK office and first-response for global employee IT requests Manage employee onboarding and off boarding: device provisioning, account setup (Google Workspace, Salesforce, Slack, Aircall, etc.), access management, and deactivation Order and track laptop shipments globally for new hires; manage inventory and cycle counts of IT equipment for local and remote employees Troubleshoot hardware and software issues; provide employee training on tools and systems Infrastructure & Office Technology Oversee office networking, WiFi, and AV requirements Provide AV support for events, conference calls, and company meetings Maintain office infrastructure and continuously optimise setup for performance and reliability Manage device lifecycle including OS builds, software provisioning, asset registration, Apple profiles, and device management (Kanji). Document and update IT procedures and SOPs as systems evolve Vendor & Budget Management Manage relationships with IT vendors, MSPs, and service providers Oversee IT budget, procurement decisions, and purchasing processes Lead security protocols, backup systems, and business continuity planning Coordinate IT aspects of office setups, relocations, and infrastructure projects AI Tools & Automation Deploy and manage AI tools and custom applications for our teams Provide training and support for staff using AI tools in their daily work Build workflow automations (N8N, or similar) to reduce manual operational tasks Create documentation and best practices for AI tool usage across the company Identify opportunities where automation could eliminate repetitive IT processes Act as guardian of IT governance and security standards - establish and enforce proper protocols for AI tools, access controls, and data handling The Specs (What We'll Need From You): 5+ years in IT operations with hands-on device management, user support, and infrastructure experience Strong expertise in macOS administration, Google Workspace, and device management platforms Proven experience managing global employee onboarding/offboarding and device logistics Solid understanding of network infrastructure, office AV systems, and troubleshooting Excellent communication and customer service skills with ability to support users at all levels Self-sufficient problem-solver who can prioritise competing demands and work independently Interest in AI tools and automation with willingness to learn and experiment The Pit Stop: This role will be based in Parsons Green, London. The Fuel: 25 days holiday (plus an additional day each year after 2 years tenure) Private medical insurance for you and your family with Vitality (in the UK). Company pension contribution (in the UK). A fast-paced high energy sales team Learn negotiation and sales skills to onboard clients and listings The thrill of the auctions and chasing down deals to have cars sold Interacting with high value customers and learning more about vehicles The opportunity to attend amazing automotive and watch events. The Finish Line: If you're passionate about cars and culture, and you are eager to support buyers and sellers across Europe, then we want you in the driver's seat. Buckle up and join us on this exhilarating ride. Ready to Shift Gears? Apply now and let's build the future of The Collecting Group together.

Responsibilities

The Technical & AI Operations Lead will manage TCG's IT infrastructure and operations while building AI capabilities. This includes IT support, employee onboarding, vendor management, and deploying AI tools to enhance operational efficiency.